Gersond Kinilitan

Gersond Kinilitan A self-motivated, reliable, responsible and hard working person, who aims to help an Individual or Business to grow together and achieve our goals in a timely manner. 37A E Sabellano st. Quiot Pardo cebu 6000 - kinilitangertina@ gmail.com EXPERIENCE SKILLS Live2Sell Group of Companies, Mandaue city Cebu 6014 ●​ CUSTOMER SERVICE REPRESENTATIVE communication March 2022- October 2022 skills ●​ ●​ ●​ Maintain customer satisfaction with a proactive strategy focus on meeting customers needs Provide advice and support to those seeking customers. OUTBOUND TASK ●​ Cold calling for existing customers offering another service that we offer and updating their data in our CRM Amazon , Ayala Business Center Cebu ​ Customer Service Associate October 17, 2022 - March 2025 ●​ ●​ ●​ ●​ Provide exceptional customer support to 60 to 80 customers in various contact channels like calls, emails and through chat, while keeping the company's vision of being Earth’s most customer centric company. Attentively provide assistance to those customers who have account problems, Order related problems, subscription management creating tickets, and many more. Amazon Logistics Support Receiving a positive feedback rating of 90% based on customer satisfaction survey. EDUCATION University of Cebu, Sanciangko street 6000, college level ●​ ●​ ●​ ●​ ●​ Major in Business Administration, Finance Management Bookkeeping Accounts receivable Account Payable Balance Sheets Babag National High School, Lapu-lapu city 6015, ●​ ●​ High School Diploma National Certificate II, contact center training Effective Customer service ●​ Adaptability ●​ Creative Problem Solving ●​ Data Management ●​ Data Entry ●​ CRM ●​ GoogleSuite ●​ Tech Savvy ●​ Light Bookkeeping ●​ Fast Learner