Gerson Ysmael Musa

I'm Gerson Ysmael Musa. Worked as Team Leader for a Real Estate Client in the US, which handled IDX Data for customer listings, as well as Monthly client reports to be sent to our partner MLSes, while assisting customers and our support reps with JIRA Tickets and Salesforce Tickets.

With my ability to absorb knowledge in a quick manner, I can assure that I would be right for the job and I also don't require much supervision when dealing with my tasks. Handling technical support issues was also one of my primary tasks, which is why I have an idea how to handle and look for answers when necessary.

During my first 3 months with our company, I managed to clear our backlog of 1000+ cases and got commended by the Client's CEO as well as the VP of Engineering during their Visit here in General Santos City.