Gershon Cadimas

Hi, I am Gershon, I have been in the Customer service/Technical support/Sales industry for 11 years. I have worked for some of the pioneers and top companies in the BPO industry. I have worked for highly regarded companies such as HP, Microsoft, and Dell. With the experience I had, I have developed and honed a wide variety of skills most especially with proper customer handling, effective communication, customer retention, reporting, data analytics, quality control/quality assurance, & performance management.

As for my experience, I worked for HP as a front-line agent which handles customer's technical concerns & queries, after 10 months with HP, I was promoted as a Technical Mentor. As a technical mentor, my role would be to handle troubleshooting concerns that the first level of support cannot handle, we handle customer retention, and act as a case manager on a case by case basis. We also ensure that agents are well equipped with the knowledge and skillset that they need by conducting coaching, training, and real-time intervention.

On 2010, I worked for Microsoft XBOX technical support as a front line agent, after 8 months of doing calls and chat, I became one of the top agents of the department and was promoted as a Technical Mentor once again, seeing how my team developed into one of the best teams, I was then promoted as a supervisor. As a supervisor, our key role would be to ensure that attendance and performance are met. We always ensure that my subordinates come in on time, check their respective timecards and at the same time manage the agent's performance by performing coaching, training, data analysis, process improvement, weekly quality check/audit, real-time intervention, we also act as a customer retention specialist and at the same time for us to polish our skills as a coach/mentor, we also take in calls for at least an hour per week.

I stayed with Microsoft XBOX chat support for 2 years, and then was transferred to Dell technical support for 1 year, Microsoft Surface technical support for 2 years, and then back to the Microsoft XBOX technical support once again. 

I ended my career as an operations manager trainee, due to personal&family reasons, I resigned last December 03, 2019.

For my remote/online career experience, I started working online last June 2019. I worked for a construction company as a part-time Work Order Coordinator, data&reporting analyst, & executive assistant. I also had an email/chat support experience with a company that provides pet's products and services and an eCommerce company that sells textiles.

I am looking for a full-time home-based job. I believe that I am a very good and dependable addition to your team. I am passionate about what I do and I always deliver high-quality output. My experience, skills, and knowledge makes me a perfect candidate for the profile.

Looking forward to hearing from you.