Gerryfel John King

King, Gerryfel John Blk 8 Lot 34 BF Fortuneville Brgy. Maribago Lapu Lapu City Cebu 6015 Email id :-Contact Number:- Resume Summary Skills : Product Training, QTP Automation Testing, Test Execution, Remedy, Clearquest, SAP, T-SQL, Troubleshooting Computer Hardware and Software, Networking, Product Support, Installation Computer hardware and software, Technical Support, Upsales Relevant Experience: 10+ yrs Solid experience on Manual Testing specializing on Black Box, Regression, System, Compatibility, Accessibility, Localization and Integration testing. : Creating, executing and maintaining both manual and automated scripts. : Logging of Defects using IBM Rational ClearQuest : Conducting Peer Reviews : Test executions and generating reports for Functional Manual and Automation testing. Collaborating with the Business Analyst, Project Manager and Developer during project meeting to have good outcome for the Risk and Issue encountered. : Ensuring defects are addressed by the Developers according to SLA : Validation and verification of issues : Very good when it comes to defect tracking and logging. : Knowledgeable on other applications/technologies such as Quality Center, Remedy, Siebel, T-SQL and Client – Server, JIRA, Confluence, Postman, Azure DevOps, TFS, Selenium, CMS, Selenium IDE Work Experience 1. Realware (Contractor/Freelance) Sept 2021 – April 2024 Specialization: IT/Computer - Software Role: Software Test Engineer (Freelance) Tools: JIRA, Postman Work Description: 1. Manual Testing of Realware web application. 2. Maintain and Development of scripts. 3. Execute test scripts. 4. Perform API, Product, Integration, Exploratory, and Regression Testing. 5. Validate product fixes. 6. Record problems and issues in accordance with the project's problem and issue management plans. 7. Develop test scripts, test conditions, input test data, and expected results. 8. Perform accessibility, cross browser, mobile and multi-language testing. 9. Create Automation scripts using selenium IDE. 2. Pathable Inc Sept 2020 – July 2021 Specialization: IT/Computer - Software Role: Software Test Engineer Tools: github, JIRA, Postman Work Description: 1. Manual Testing of Pathable Inc. web application. 2. Integration and development of scripts. 3. Execute test scripts. 4. Perform API, Product, Integration, Exploratory, and Regression Testing. 5. Validate product fixes. 6. Record problems and issues in accordance with the project's problem and issue management plans. 7. Develop test scripts, test conditions, input test data, and expected results. 8. Perform accessibility, cross browser, mobile and multi-language testing. 3. ACCENTURE PHILIPPINES June 2014 – March 2021 (Oct 2010 - Aug 2012) Specialization: IT/Computer - Software Role: Software Test Engineer / Scrum Master Tools: github, JIRA, Postman, Azure DevOps, Selenium, TFS, QTP Work Description: 1. Manual Testing (Component, Product, Performance) of Accenture software and tools. 2. Automated Regression Testing on SAP using QTP. 3. Integration and development of scripts for SAP automation testing using QTP. 4. Develop, updating, and maintaining project specific testing standards and procedures. 5. Execute test scripts. 6. Perform API, Security and Regression Testing. 7. Validate product fixes. 8. Record problems and issues in accordance with the project's problem and issue management plans. 9. Develop test scripts, test conditions, input test data, and expected results for one or more test plans, including component, assembly, product, performance, user acceptance and API tests (automated or manual). Tools Used: Azure DevOps, Confluence, JMeter, Postman, HP ALM, HP QTP 4. Virtual CoWorker - RightCrowd Jun 2013 – June 2014 Specialization: IT/Computer - Software Role: Software Test Engineer Work Description: 1. Create Test Scenarios and Test Scripts based on Technical Documents given by client. 2. Execute Test Scripts and Gathering of Test Result 3. Update Technical Documents according to Client’s specification. 4. Execute test scripts manually. 5. Develop, update, and maintain project specific testing standards and procedures. 6. Develop test scripts, test conditions, input test data, and expected results. 7. Perform data analysis and report based on the configuration files. 8. Coordinate with the Client for changes/updates on the Technical Documents. 5. NCR Cebu Development Center, INC. June 2007 - Sep 2010 Specialization: IT/Computer - Software Role: Solutions Engineer Work Description: 1. Providing solutions to problems encountered by customers through email from call center agents in Atlanta, Georgia. 2. Replicate and Duplicate problems on different systems encountered by customer. 3. Create reports on issues and solutions encountered. 4. Troubleshoot issues from an End User perspective. 5. Designs, develops and tests assembly/test procedures, products and/or product modules. 6. Test design, development and execution in moderately complex areas 6. Teleperformance Philippines Aug 2006 - Dec 2006 Specialization: IT/Computer - Hardware Role: Team Lead Work Description: 1. Coaches and counsel agents to their performances and offers recommendation to improve results and standards KPI's. 2. Formulates analytical study of both qualitative and quantitative results of project. 3. Conducts additional trainings to all agents to further improve performance. 4. Listens in to live conversations of agents. 5. Evaluates agents under their stewardship for possible career advancement. 6. Accomplishes hourly and daily reports. 7. Responds to escalated and unresolved calls from less esperienced agents. 8. Monitors & educates use of probing skills to obtain information. 9. Handles escalated irate of probing skills to obtain information. 10. Responds effectively in moderately stressful situations. 7. eTelecare Global Solutions Aug 2004 - Aug 2006 Specialization: IT/Computer - Hardware Role: Technical Support Level 2 Work Description: 1. Installation Support of Microsoft Operating Systems and Third party applications 2. Up & Running Support of Desktops and Laptops 3. Hardware and Software Troubleshooting of Desktop and Laptops. 4. Usage Support of Pre-installed software that comes with their Desktop and Laptop. 5. Support on Dell Computers 8. Sykes Asia Inc. Jan 2004 - June 2004 Specialization: Technical & Helpdesk Support Role: Technical Support 1 Work Description: 1. Installation and Uninstallation support of third party party applications. 2. Up & Running Support making sure the handheld is working 100%. 3. Troubleshooting of PalmOne Handhelds. 4. Usage Support like How To questions. 5. Support on PalmOne Handhelds. 9. Nozomi Fortune Services Inc. Nov 2002 - Jan 2004 Specialization: IT/Computer - Software Role: Project Lead 1. Provide support to software products of Lexmark. 2. Manual Testing of software from different Operating Systems with different applications installed on the system (Windows XP, 2K, and 9X). 3. Studies the test plan to ensure the intent and focus of testing. 4. Ensures the overall quality of Lexmark Printer Drivers by conducting thorough testing from an end-user perspective. 5. Perform Assembly, Product, Performance and Regression Testing. 10. RSL Enterprises Inc. March 2001 - Sep 2002 Specialization: IT/Computer - Hardware Industry: Computer / Information Technology (Hardware) Role: Field Engineer 1. Providing maintenance to all our products like encoders, bill encounters, desktop computers, etc. 2. Providing customer care and technical support. 3. Troubleshooting Personal Computers and Bill Counters.