Gerry Onyango

👤 Gerry Jason Onyango Contact 📍 Nairobi, Kenya 📱 - 📧 - 📬 P.O. Box 51201 - 00200 linkedin.com/in/gerry-onyango/ Personal Objectives Result driven IT Professional with 7+ years of experience in IT systems and software implementation, IT infrastructure support and systems administration. Proven expertise in digital transformation, business process automation, and IT operations and projects delivery. Adept at integrating & optimising enterprise IT solutions and secure, efficient and scalable environments. Seeking to bring this expertise to the role where I can drive IT strategy and innovation. Qualifications • Requirements gathering and analysis, validation/reviewing and verification. • High-level system requirements documentation, prototype design, task tracking & report preparation • Provide technical & functional support to prospective clients and existing customers. Education Strathmore University • Issue and task tracking to inform agile methodology in project management & implementation. • IT service delivery & success management; post product implementation, training and support. Bachelor of Business Information Technology • Implement IT policies, procedures and standards to ensure best practices are followed. Strathmore University Diploma in Business Information Technology Core Competencies Project Management Product Implementation Business Analysis Business Continuity Pre-Sales Technical Skills Server Side Programming: Java, PHP, Node.js, Python, C++ Client Side Programming: HTML, CSS, JavaScript Web Server: Apache HTTP Server, Microsoft IIS Tools: Jira, Notion, Miro, Draw.io, MsVisio, MsProject, VsCode, Github, Ms365, MsPowerBi, Apple iWork , Google Workspace, Canva, Figma, Wireshark Database: MySQL, PostgreSQL, Oracle Network & Security: Wireshark, Sophos, Fortigate, VPN, AD, Group Policy Management Stakeholder Management Service Desk Support: Remote Desktop App, RDP, Ticketing Systems Change Management Infrastructure: AWS, Azure, GCP ICT and IS Audit Collaborative Methodology: Agile, Waterfall, DevOps, SDLC, ITIL, ITSM Process Improvement Operating System: MacOS, Linux, Windows Vendor Management Technical Documentation and Reporting Strategic Planning & Budget Oversight Problem Solving and Decision making Communication and Negotiation Certifications Data Protection Compliance Newgen Technical Level I, II, III Lenovo Technical IBM Technical x3250 M6 Technical SAP HANA Technical VMware Technical Education Session vSphere 6 Update Positioning ThinkSystem DE Series Entry SAN Hardware Deep Dive ThinkSystem DE Series. Work Experience Luton Hospital August 2023 - March 2025 IT Lead - Systems Administrator, Contract. Kenya, Nairobi, Ngong Road. - Steered procurement strategies, slashing vendor costs by 15% through contract renegotiation and competitive bidding processes, enhancing operational efficiency in inventory & asset management. - Liaised with executive leadership to align ICT operational strategies, policies, scope & budget in line with the hospital while ensuring projects timely delivery, within agreed contractual arrangements. - Led ICT infrastructure development, business projects and delivery on hospital’s objectives/strategy ensuring value for money & service levels achieved through review and approval of deliverables. - Developed IT policies and participated in IT audit activities that boosted system uptime and security to 99.8% while enforcing compliance with data protection standards. - Coordinated technology upgrades and led secure network deployments for hospital expansion and modernisation. - Designed, implemented and managed user account system with service ticketing, streamlining the onboarding process reducing account setup and issue resolving time by 40%. - Monitor and evaluate IT staff performance and talent scouting to ensure department is fully skilled. Disaster Recovery Accomplishments: Set up network infrastructure that improved performance, Deployed VoIP, SIP & AWS Cloud Practitioner IVR which increased productivity, customer satisfaction & call flow efficiency, Biometrics Installation Forward Learning and configuration to safeguard designated entry points, Led deployment of CareMed HMIS integrated with Odoo ERP, enhancing patient care and reducing manual data entry by 40%. Implemented service requests tracking that led to faster TAT and minimal unresolved Technology: Yeaster PBX, Odoo ERP, Med360 HMIS, Bulk SMS, CRM, CCTV Page 1 of 3 Page 1 of 2 SyScraft Limited Hobbies and Interests Digitisation Generative AI Strategic Gaming Photography and Videography Travel Basketball March 2019 - January 2023 Systems Engineer/Business Analyst, Contract. Kenya, Nairobi, Westlands. - Coordinated with cross-functional teams on Agile sprints in identified solutions & monitored tasks, created & executed manual software test plans & cases achieving a 20% faster TAT on deliverables - Analysed & tested customised configurations (hardware/software) ensuring product completeness, functional, interacted with other 3rd party applications and implement change requests - Prepared High level reports, SRS, BRD, FRD, progress reports, use case, user stories, test cases, change logs - Responded to RFP/RFQ that contributed to a 30% win rate in competitive bidding. - Product sales & quotation, procurement presenting personalised software demo. Languages English (Native) Swahili (Native) Spanish (A2) - Conducted UAT, support deployment, track performance post implementation regional client support ensuring proper incident management and problems management on service requests Accomplishments: Lead implementation of: EDRMS in Government with complete pilot digitisation/ integration with core systems: BRS(2022), banking: TDB(2020), KCB(2021); Call Center in corporate: TAC Health(2019), Kelves Group(2021), Ilara Health(2022), Odoo ERP Support, Successful track record of systems configuration/troubleshooting & technical support, Successful Referees Available upon Request B2B Orders & timely delivery. Technology: Newgen EDRMS, Hodusoft Contact Center, Odoo, TrioTree HMIS, QMS, CRM, CCTV Sameer Agriculture & Livestock Limited (Daima) January 2019 - February 2019 Technical Support Assistant, Contract. Kenya, Nairobi, Industrial Area. - Provided exemplary customer service with effective communication. - Completed appropriate paperwork, documentation, and system metadata entry using SAP error free. - Reviewed & verified information which may include source documents, policies, claims, complaints. - Maintained records and data by create DB server, develop tracking systems,setting up files. Accomplishments: Successful and hands on safe file handling and preparation, scanning, accurate indexing and upload achieving 100% error-free document processing within required target milestone Technology: SAP ERP OS LABS January 2017 - December 2017 Systems Engineer, Internship. Kenya, Nairobi, Pangani. - Data analysis contained in the corporate database to identify data integrity issues with existing systems. - Support and troubleshoot of Sun X4440 and IBM 3650 servers running SAP and Oracle DB 11g. - Installation, configuration & commissioning of Mifos X core banking software running on MySQL - Troubleshoot & assisted with network issues, email accounts, network printing, application issues. - Investigated & resolved application functionality issues, provided first level support & troubleshooting Remote Infrastructure Management, maintaining datacenter and remote support approach. Accomplishments: Oracle Database training, Server & Database Installations, troubleshooting and Data entry Digitisation with SAP, Designing Information System for Sacco. Technology: SAP ERP Kenya Red Cross January 2016 - March 2016 ICT Officer, Internship. Kenya, Nairobi, South C. - Monitored system performance and troubleshoot any issues, performed scheduled backups - Researched and recommend solutions for technical problems - Installed, configured, and troubleshoot computer systems, hardware, and software - Community Outreach, Disaster Risk Management, Water Sanitation & Hygiene, Organisational Development Page 2 of 3 Page 2 of 2