Gerrand Kharl M. Destura

SKILLS AND TOOLS GERRAND KHARL DESTURA CONTACT DETAILS Mobile: - Email:-Address: 023 Hernandez St. Madonna Homes, Cainta, Rizal, Philippines 1900 CORE QUALIFICATIONS - Excellent Communication Skills - Troubleshooting and multitasking - Service and Support - Strong Work Ethic - Great Attention to Details Customer service management Project Management Social media management Content writing, editing and proofreading Phone, Chat, and E-mail Support Data Entry and Research Basic Editing using Canva and Adobe Photoshop Wordpress management Proficient in using the following tools: Workplace Zendesk Gsuite and Google Microsoft Office Tools (Word, Powerpoint, Outlook, and Excel) EMPLOYMENT HISTORY FREELANCE EDITORIAL ASSISTANT ANVIL PUBLISHING JANUARY 2019 TO JUNE 2019 - Verified facts, dates and additional statistics, using standard reference sources - Read galley as well as page proofs to detect errors, indicate corrections, using standard proofreading symbols - Conferred with authors regarding changes made to the manuscript - Written headlines, captions, columns, articles, and also stories according to publication requirements Initiates or replies to correspondence regarding materials published or materials being considered for publication - Reads and evaluates submitted manuscripts DIGITAL CONTENT MODERATOR TASKUS AUGUST 2018 - JANUARY 2019 - Reviewed content such as videos, news stories, still pictures, political ads, and social media profiles - Evaluated content based on age-appropriateness, level of violence, sexual content, and political transparency using the client’s policies SENIOR HIGH SCHOOL TEACHER SIENA COLLEGE OF TAYTAY JUNE 2016 TO APRIL 2018 - Prepared learning plans based on learning competencies which would fit the learning needs of students - Organized and facilitated seminar/workshops based on educational needs, abilities and achievement of the students - Assessed on the development, progress, attainment and behavior of one’s students CUSTOMER SERVICE REPRESENTATIVE SITEL PHILIPPINES APRIL 2014 TO MAY 2015 - Opened and maintained customer accounts by recording account information using CRM. - Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution ACADEMIC BACKGROUND CAINTA CATHOLIC COLLEGE BACHELOR IN SECONDARY EDUCATION MAJOR IN ENGLISH CLASS OF 2016 FRANCISCO P. FELIX MEMORIAL NATIONAL HIGH SCHOOL HIGH SCHOOL DIPLOMA, CLASS OF 2009