GEROMMEL Comadizo
Customer Service Representative
Customer service representative for B2B and B2C Retail / E-commerce with
strong communication and organizational skills. Trained and experienced in
customer support for E-commerce industry using different kinds of CRM
software.
Contact:
Phone-
Email-
Address
15 4th St. Barangay North
Signal Village Taguig City, 1630
Education:
Experience
August 2019 - February 2025
Temple & Webster AU - Diversify ISS (formerly Carelon Global Solutions ; and now acquired by HGS)
Trade and Commercial Coordinator - Full-time
E-commerce Business and Retail support -Chat, Email, Phones
Generating Invoice
Generating Quotes
Order Processing/ Order Management/ Order Placing
Working closely with Logistics Team
Working closely with Suppliers
Working closely with Delivery Partners
Salesforce/Zendesk CRM tools
Reason for leaving: Company planning to relocate and change of roles
LEAN SIX SIGMA WHITE BELT CERTIFIED
2011 - 2015
January 2019 - June 2019
Lyceum of the Philippines University
UBER for Business(UK) - UBER PH
Bachelor of Science in International Hospitality
Management Specialization in Cruiseline
Operations and Hotel Services
Customer Support / Partners - Full-time
-
Sto. Niño Catholic School - Taguig City
Elementary and High School
Expertise
UBER for Business- Driver/Rider
UBER Eats - Food Delivery
Onboarding/ Offboarding Drivers/Partner
Event Coordinator
Customer Support for Chat, Email and Phones
Gorgias and Zendesk CRM tools
Reason for leaving: LOB closure in Philippines
February 2018 - January 2019
Google Express - Convergys/Concentrix
Customer Service Representative - Full-time
Customer Service
Retail Company - Personal & Business
Order Processing/ Order Management
Customer support for Personal and Business Accounts - Chat & Email
Working with Logistics Team
Working with Suppliers
B2C & B2B
Working with Delivery Partners
Jira and Zendesk CRM tools
Financial Advisor
Onboarding/Offboarding
Email
Chat
Phone
Softwares:
Salesforce
Zendesk
Google Suite etc.
Ebay
Social Media Accounts
LiveChat
CXOne
Reason for leaving: Transferring Office site
May 2016 - January 2018
Barclays Bank- UK - Intelenet/Teleperformance
Financial Advisor - Full-Time
Customer support for Personal and Business Account - Chat, Email and Phones
Financial Advisor for Business, Credit Card, Personal Accounts
Disputes Processing
Payments and Bank Transaction
Processing Bank Application
Reason for leaving: Transferring all supports to Mumbai
September 2015 - January 2016
Starbucks/Rustan Coffee Corporation
Coffee Partner - Started Part-time to Full-Time
Barista
Reason for leaving: Work location
