Germelyn Bacalla

GERMELYN SUQUIB BACALLA --Alang-alang, Mandaue City About Me Motivated and detail oriented professional with experience in customer service, technical support, and administrative operations. Skilled in handling customer inquiries, resolving issues efficiently, and maintaining organized workflows. Strong communication skills with a positive attitude and a commitment to delivering excellent service. EDUCATION WORK EXPERIENCE BS Technology Management Cebu Techonological University Service Desk Respresentative - Academic Scholar Mandaue City Comprehensive NHS 2011 - 2015 Character Awardee Mandaue City Central School 2006 - 2010 Character Awardee SKILLS Customer Service & Support Technical Support (Service Desk) Email & Chat Support Invoice Processing & Billing Office Administration Data Entry & Documentation Scheduling & Coordination Record Management ( Digital & Physical) LANGUAGE English Tagalog Cebuano Accenture Inc. | July 2023 - March 2026 Provide technical support by resolving user issues and service requests Troubleshoot system and access-related concerns Coordinate with internal teams to ensure timely resolution Maintain accurate documentation of tickets and solutions Banking Account Customer Service Concentrix Inc. | March 2021 - June 2023 Assisted customers with account inquiries and transactions Handled calls, chat, and email support professionally Ensured high customer satisfaction and issue resolution Followed compliance and security procedures for banking accounts Administrative Staff Alliance Pacific Resources Corp | October 2019 - 2021 Managed daily administrative tasks and office operations Organized files, records, and documentation Assisted accounting and management teams Scheduled meetings and handled correspondence Cashier Mcdonald’s | 2017 - 2019 Processed customer orders and payments accurately Delivered fast and friendly customer service Maintained cleanliness and organization of the work area REFERENCES Vida Sy Alliance Pacific - Supervisor Phone:- Email :- Jennifer Cabatingan Concentrix - Unit Manager Phone: - Email :-