German Franco Vives

 PROFESSIONAL PROFILE Dynamic Project Manager and Business Consultant with over 15 years of experience driving operational excellence, implementing CRM and analytics strategies, and guiding change management initiatives. Proficient in Lean, Agile, and Waterfall methodologies with a strong focus on risk management, strategic planning, and client satisfaction. Multilingual (English, Spanish, and Italian) with a proven ability to collaborate across cross-functional teams and navigate complex multinational environments. Holds an MBA in International Management and a Certificate in Applied Business Analytics from MIT. PROFESSIONAL EXPERIENCE 2023 – 2024 Vice President, Operations Project Manager 2019 – 2023 Vice President, Operations Project Manager Bank of America, Brea, CA Managed a team of 10 Project Managers overseeing continuous improvement initiatives aimed at enhancing operational efficiency and client satisfaction. Directed 350+ continuous improvement projects, achieving significant efficiency gains and enhancing client experiences. Collaborated with stakeholders to design and implement CRM and analytics strategies tailored to client needs. Facilitated workshops and training sessions, empowering teams to adopt new tools and methodologies. Oversaw resource allocation, ensuring on-time and high-quality project delivery while mitigating risks. 2013 – 2019 Home Services Specialist II Bank of America, Concord, CA Oversaw mortgage application processes, ensuring client satisfaction and fostering brand loyalty. Educated clients on products and streamlined processes for a seamless experience. Coordinated resources to ensure timely approvals and compliance with all regulatory requirements. Identified and escalated risks, reducing operational and reputational concerns. 2008 – 2011 Project Manager LFM Consulting SAS, Bogotá, Colombia Led diverse projects focused on operational enhancements, driving company growth and competitive advantage. Led cross-functional teams to execute projects worth $25K–$2M, aligning deliverables with client objectives. Conducted functional and technical assessments, providing actionable insights for operational improvements. Built and maintained client relationships, managing engagements with both government and private sector entities. 2005 – 2006 Senior Business Services Analyst Electronic Data Systems (EDS/HP), Folsom, CA Contributed to the successful implementation of a welfare benefits management system across 18 counties in California. Led readiness assessments and coordinated risk management efforts to ensure a smooth go-live. Engaged with State Oversight Agencies, providing regular status updates and solutions to mitigate risks. Supported the implementation across counties in various roles, from steering committee participation to hands-on support. 2003 – 2005 Systems & Services Division Manager, CalWIN Project Manager Yolo County Department of Social Services, Woodland, CA Directed a $35M project to automate welfare caseload management, reducing human error and improving processing time. Managed project planning, scheduling, budgeting, and resources allocation using MS Project, Excel, and PowerPoint. Oversaw 55 vendor contracts, ensuring timely execution within budget. Coordinated cross-departmental operations to ensure optimal system performance. 2000 – 2001 Program Manager, Latin America iPass Inc., Redwood Shores, CA Developed and maintained strategic alliances across Latin America and the Caribbean, enhancing service offerings and driving regional growth. Conducted training on co-op advertising programs, increasing product usage by 26%. Managed the successful deployment of a dialer solution, ensuring seamless rollout across multiple countries. 1998 – 2000 Market Development Specialist Intel Corporation, Santa Clara, CA Led market development initiatives for Intel's Intel Inside® Program in Latin America and Canada, managing a portfolio worth $40M in annual market development funds. Spearheaded training programs for OEMs and agencies, driving brand recognition through targeted advertising campaigns. Innovated online advertising strategies, becoming a pioneer for Intel's web presence in Latin America. EDUCATION May 2021 Certificate in Applied Business Analytics Massachusetts Institute of Technology May 1998 Master of Business Administration in International Management Thunderbird School of Global Management, Glendale, AZ March 1990 Attorney at Law Pontificia Universidad Javeriana, Bogotá, Colombia CERTIFICATIONS & SKILLS Certified Associate in Project Management (CAPM) Project Management Tools: MS Project, Excel, PowerPoint, Crystal Reports Methodologies: Lean, Agile, Waterfall Core Competencies: Risk Management, Strategic Planning, Budgeting, Resource Allocation, Stakeholder Engagement