German Francia Basan Jr

GERMAN BASAN JR. CUSTOMER SERVICE REPRESENNTATIVE EMAIL AND CHAT SUPPORT ABOUT EXPERIENCE Experienced Customer Support Representative and Technical Support Representative. Skilled in Customer Support, Technical Support, Customer Satisfaction, Graphic Designing and Web Designing with a Bachelor of Science in Information Technology Studies from Polytechnic University of the Philippines and Infotech College of Arts and Science. CUSTOMER SERVICE REPRESENTATIVE – EMAIL & CHAT SUPPORT • TASKUS INC.• SEPTEMBER 2019 – TO PRESENT SUBJECT-MATTER EXPERT SINCE APRIL 2020 - SKILLS Customer Experience, Customer Satisfaction, Technical Support, Computer Hardware Troubleshooting, Video Editing, Graphic Designing, Web Designing EDUCATION Ladderized: Bachelor of Science in Information Technology – Infotech College of Arts and Science. - Diploma in Information Communication and Technology – Polytechnic University of the Philippines. - - Give accurate and appropriate information to answer questions, concerns, troubleshoot issues, and resolved complaints. Address customer service inquiries in a timely and accurate fashion. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Made reasonable procedure exceptions to accommodate unusual customer requests. Achieved a high quality of work by following client’s policy. Achieved a high points of customer satisfaction rating. INTERN IT TECHNICAL SUPPORT • PHILIPPINE INTERACTIVE AUDIOTIEXT SERVICES INC. • DECEMBER 2017 – TO APRIL 2018 - Computer troubleshooting and computer hardware servicing. Daily checking of company’s server room. Answering phone calls and address issues and concerns from departments. INTERN WEB DESIGNER • DRAKE INTERNATIONAL• MAY 2017 – TO JUNE 2017 - Created UI for their Daily-Time Record System. Provided IT Support to other departments. Computer troubleshooting. INTERN IT TECHNICAL SUPPORT • DEPARTMENT OF SCIENCE AND TECHNOLOGY• MAY 2016 – TO JUNE 2016 - JAYR_BASAN Provided IT Services to other departments. Encode confidential documents. Computer troubleshooting. - HTTPS://WWW.LINKEDIN.COM/IN/GE RMAN-BASAN-JR-64AB91119