Germa S. Dailisan

Germa Dailisan SOCIAL MEDIA MANAGER/ VIRTUAL ASSISTANT EXECUTIVE SUMMARY A detail-oriented individual skilled in providing high-quality administrative, social media management, and customer support by effectively managing remote office procedures. Proficient in meeting deadlines and processing information through strong research capabilities. SOCIAL MEDIA MANAGEMENT / CUSTOMER COMMUNICATION ASSISTANT I have nearly three years of experience editing short tutorial videos and posting them on Facebook Pages and Telegram. I also specialize in graphic design to promote and attract clients on Facebook. Additionally, I create engaging scripts for posts to attract potential customers and manage two to three teams, providing training as needed. I assist clients with their inquiries on CONTACT Facebook Pages, Telegram, and live chat, and I am knowledgeable about social media management tools. - TEAM LEADESHIP -Gatchalian Manuyo Dos Las Pinas City I have over three years of experience managing a Customer Chat Support Team and a Telemarketing SKILLS Team using the Go-Dial application. SALES REPRESENTATIVE/ CUSTOMER CHAT SUPPORT Calendar & Content Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support I have five years of experience as a sales representative, where I engage with customers face-toface to assist with their orders and address their Google Suite: Drive, Docs, Sheets, Forms, concerns. I am dedicated to achieving daily, monthly, Mail, Calendar, Slides and yearly sales targets. Additionally, I have experience MS Office (Word, Excel, PowerPoint,) in assisting clients through various communication Other administrative support. channels, including phone calls, Skype, Telegram, and live chat. EXPERTISE AND TRAININGS SOCIAL MEDIA MANAGEMENT Developed proficiency in social media management strategies, including content creation, copywriting, video editing , scheduling, engagement, and analytics assessment. Engage with audiences, and build a strong online community to enhance brand visibility and loyalty. GRAPHIC AND VIDEO CREATION USING CANVA Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. PROJECT MANAGEMENT Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. DATA ENTRY Demonstrated expertise in accurate and efficient data entry techniques, managing, and updating information into digital databases, spreadsheets, or software systems, ensuring the integrity and organization of information. LEAD GENERATION Finding potential customers through various channels like online research, databases, social media, and industry events. Crafting and sending targeted messages via email, social media, or phone to engage prospects and gauge their interest.