Gerlie Alberto

I am an experienced Customer Service Representative with over 12 years of expertise in delivering high-quality support across phone, email, and chat. I specialize in handling customer inquiries, resolving issues efficiently, and ensuring a smooth and positive client experience. I have worked with various industries, including pest control, HVAC, and app support, consistently meeting KPIs and improving customer satisfaction.

In addition to customer support, I can also assist with administrative tasks such as scheduling, data entry, email management, documentation, and general office support. I am highly organized, detail-oriented, and committed to helping businesses run smoothly while providing excellent service to their clients.