Geriby b salizon
Blk 62 Lt. 1-A, Mahogany St., Phase2, Casimiro Townhomes, Deparo Rd. | Caloocan City, 1420 | - | -Education
University of the East– Caloocan – Bachelor of Science in Information Technology
2012 to 2016
Career profile
Has experience in Technical Support in Hardware, Software and Telecommunications. With basic troubleshooting experience via remote or personal. Dealt with different Security procedures not limited to Passwords and credential management. Handled Business employee accounts. With experience in Access Management and Information Security.
Skills & Abilities
Microsoft Office 2007 to 2013
Remote Desktop Support
Advanced printer/peripheral device troubleshooting
Remote support for handheld smartphones and tablets
Has intrapersonal skills
Constantly learns from both success and failure
Has good verbal and written communication; able to effectively articulate technical vision, possibilities and outcomes.
Experience
Associate Support Analyst, ManulifeJuly 2018 – Present
UP Ayaland Technohub, Quezon City
Responsible for seamless functioning of technology and applications for the benefit of internal and external users.
Provides great customer service experience to assist with troubleshooting hardware, software and peripheral issues.
Resolves technical issues and record transactions via ticketing system.
Preforms user administration duties.
Service Desk Associate, Wipro LimitedDec 2017 – March 2018
Cyberpod 1, Centris, Quezon Ave, Quezon City
Supporting Business Employees in Hardware and Software Issues.
Provides great customer service in different kinds of troubleshooting.
Resolves technical issues and record transactions via ticketing system.
Responsible in ticket creation for different issues.
Customer Chat Care Support, Afni Philippines Inc.May 2017 – Dec 2017
Commonwealth Ave, Quezon City
Supporting users in different mobile and tablet issues.
Provides great customer service in resolving issue.
Customer Chat Care Support, Afni Philippines Inc.May 2017 – Dec 2017
Commonwealth Ave, Quezon City
Supporting users in different mobile and tablet issues.
Provides great customer service in resolving issue.
