GERI ILAGAN
HUSTLE MOM VA
Hiring a VA gives you more
time to focus on the more
important part of a business.
Admin task is crucial but also
time-consuming. Having a VA
to assist you would give you
the convenience of having
more time with your client
without having to worry
about missing an
appointment or email.
Assistance in business being
handled by a professional
would make transactions and
operation flow smoothly.
BASIC
INFORMATION
A mother of 5 kids, previously worked in the BPO industry
for almost 10 years. Developed my skills for customer
service as well as phone handling. Working as a VA I
became well versed in social media and email marketing,
WordPress editing, Calendar management and other admin
tasks that could help a client run his business smoothly.
PROFESSIONAL EXPERIENCE
❖ Marketing HY
Sept 2017- July 2018
Admin task
➢ Responsible for managing emails and calendar.
➢ Responsible for setting up an appointment for showing time for a
prospect.
➢ Responsible for updating or any changes needed by clients on WP.
➢ Responsible for LinkedIn account lead generation.
➢ Responsible for writing content for clients
➢ Responsible for coordinating with sales agents regarding follow-ups
on projects and their tasks.
➢ Research, transcribing and graphic design.
PERSONALITY HIGHLIGHTS
-9 years experience in Call Center
Environment as Level 1- 3 CSR
position and QA.
-Detail Oriented, organized and selfmotivated
-Strong skills in time management,
prioritizing tasks and meeting
deadlines.
-Strong computer navigation skills
-Strong written and communication
skills
-Flexible and adaptable to changing
workload
CONTACT DETAILS
Address: 412 RR Station Brgy 24,
Batangas City, Batangas 4202
Philippines
Email:-Phone: -
❖ EIG Property Management
Feb 2016 to March 2017
Admin task
➢ Responsible for updating CRM regarding available property for listing
and updating and monitoring tenant’s rent.
➢ Responsible for setting up an appointment for showing time for a
prospect.
➢ Responsible for creating a ticket for maintenance upon tenant’s
request.
➢ Email handling.
➢ Sending notification to tenants about showing and or inspection.
➢ Responsible for updating tenants regarding their payment for their
rent.
❖ AFS Incorporated
January 2016- August 2016
Lead Generation
➢ Responsible in calling leads and gather information like email
address and phone number to send company profile.
➢ Responsible for conducting qualifying questions for potential leads.
❖ Rankleads Corp
August 2015 – February 2016
Virtual Assistant
➢ Responsible for updating servers for email marketing.
➢ Lead mining
➢ Forwarding leads to clients and auditing.
Lead Generation
➢ Responsible in calling leads and gather information like email address
and phone number to send company profile.
Appointment Setting
➢ Responsible in setting up an appointment for a free consultation for
website analysis.
➢ Gather contact info for follow up call
❖ Bruce and Clark NorCal
Feb 2015 – July 2015
Virtual Assistant
➢ Responsible for calling leads and follow up on the items they
purchased.
➢ Responsible for processing orders for merchants.
➢ Responsible for setting up an appointment for potential customers.
❖ United Support LLC , CA
Apr 2014 – March 16,2014
Agent Services
➢ Responsible in conducting an initial briefing to American agents
regarding the job description.
➢ Responsible in scheduling appointment for provisioning newly hired
agents to IT personnel.
➢ Responsible for conducting an interview for offshore agents.
➢ In charge of the verification process for agents sales.
➢ In charge of up training and monitoring agents with their progress in
each call.
❖ SunMaxx Solar INC. CA
Aug 2014 – December 19, 2014
Team Manager Customer Service
➢ Responsible for training Customer Service Representative in call
handling and coaching and up training for agents who do not pass or
meet the required metrics.
➢ Responsible for escalation, follow-ups, and appointment setting.
➢ Responsible for monitoring and making sure metrics are being met.
➢ Responsible for processing tickets for escalation on a job order.
➢ Responsible in setting up an appointment for potential clients.
➢ Responsible for coaching and up training for agents who do not pass or
meet the required metrics.
❖ Excelintel, OH
Apr 2014 – May 2014
Customer Service Rep
➢ Responsible in assisting professors in their schedules for their online
classes
➢ Responsible in assisting inquiries about courses online.
➢ Responsible in setting up an appointment with Account Specialist to
those professors who would like to teach online.
❖ Gmoney Enterprise, GA
Feb 2014 - Mar 2014
➢ Responsible for conducting pre-qualifying questions for those who are
applying for loans.
➢ Responsible for setting up an appointment for potential buyers with our
Real Estate Agent.
❖ City Prime Realty NY (Home Based set-up)
Feb 2008 – August 2008
Listing Agent and Data Entry
➢ Responsible in calling landlords to update information on vacancies
they might have in their apartments.
➢ Responsible in setting up an appointment for Real Estate Agent on the
field to meet up with potential clients.
➢ Responsible for updating the database for new listings.
➢ Responsible for submitting daily reports an appointment scheduled.
