Gergana Kostadinova

Work Experience Project manager 2017 - 2018 EUROPE Ltd, Budapest (Hungary) Gergana Kostadinova Profile I am a motivated and hard-working young lady with more than 3 years of work experience. I am looking for a fulltime position in Budapest in a big and growing firm where I can use my skills to their full potential.         Service Delivery Coordinator VIII district, Budapest --https://www.linkedin.com/in/gerganakostadinova-/     Orders’ delivery and leading customers’ meetings Inter-departmental communication to resolve all issues that occur Third party resource management (internal & contracted), ensuring that the customers’ orders are delivered on time and to the specified quality, customers’ requirements and satisfaction Everyday communication with customers and updates throughout the whole delivery life-cycle Handling of calls, e-mails and other kinds of interactions Senior Helpdesk analyst 2014 - 2015 C3i Europe EOOD, Sofia (Bulgaria)     SLA adherence Reporting and analyses of the reported data Inter-departmental liaison to find resolutions to all issues reported All Level 1 responsibilities Helpdesk analyst Languages Bulgarian – mother tongue English – proficiency level Russian – advanced level German – intermediate level 2015 - 2017 Interoute, Sofia (Bulgaria)  Contact Elaboration of tenders to be submitted to multi-lateral donor agencies Collaboration with foreign consulting partner companies Management of tenders, correspondence with partner companies Recruiting free-lance experts for international projects Working as research assistant on consultancy contracts Implementation support Business development support Database management 2013 - 2014 C3i Europe EOOD, Sofia (Bulgaria)       Software maintenance Comprehensive technical support to provide full customer satisfaction Handling of calls, e-mails and other kinds of interactions Recording and submission of detailed logs documenting customer interactions Customer profile information maintenance Strict adherence to the high quality and safety standards Skills                  Project management Creating and keeping deadlines Making schedules Delegation of tasks Multitasking Active listening Constructive feedback Assessment and evaluation Working with big data Teamwork Time management Negotiation Problem-solving Conflict management Change management Data Presentation and analytics Record keeping Education Master’s degree, International Finance University of National and World Economy, Sofia, Bulgaria Master’s degree, Erasmus student 2016 - Mendel University of Agriculture and Forestry, Brno, Czech Republic Bachelor's degree, International Economic Relations University of National and World Economy, Sofia, Bulgaria Bachelor's degree, Erasmus student Fatih Üniversitesi, Istanbul, Turkey 2012 -