Geremie Azul

GEREMIE AZUL GIVING BUSINESS OWNERS AN EXTRA HAND TO DO REPETITIVE TASKS WHILE THEY FOCUS ON BUILDING THEIR BUSINESS. Virtual Assistant Account and Data Executive Customer Service Representative ABOUT ME I am a Virtual Assistant with knowledge and expertise in organizing data and accounts. I am also experienced and trained in General Admin, Virtual assistant tasks, and Social Media Management. CONTACT Legazpi City, Albay, Philippines-- gemazul0001 /gemazul EDUCATION BICOL UNIVERSITY Bachelor of Science in Nursing, 2010 CUSTOMER SERVICE, APPOINTMENT SETTING Clear Phone, Email and Live Chat Communication Situation Evaluation and Attentiveness Persuasion Skills Time Management and Flexibility Closing Ability Empathy Ability SOCIAL MEDIA AND VIRTUAL ASSISTANT SKILLS Administrative Skills Data Entry Advertising, Marketing Internet Research Community Management Content Creation Public Speaking Transcription Graphics design using Canva Presentations Facebook Ads TRAININGS AND CERTIFICATIONS ECOMMERCE TRAINING, WEEVOLVE MARKETING VIRTUAL ASSISTANTS TRAINING PHILIPPINES, 15hours Lead Generation, SEO, Copywriting Social Media Marketing and Management Website development LEADERSHIP TRAINING, 6 hours, Virtual Assistant Training Philippines TEFL Certification (Teaching English as a Foreign Language), 120 hours BOARD PASSER, NLE 2010 HIPPA certification VIRTUAL ASSISTANT, CUSTOMER SERVICE, SALES EXPERIENCE Insurance Account Admin -Agency VA (June 2021-June 2022) Answers inbound calls, assists clients and transfers to the right department. Calls insurance carriers to do follow ups on payments and applications. Create applications, cancellation forms, renewal forms, payment forms and sends to client via DocuSign. Sends copies of policies to clients and updates policies. Provides insurance quotes and rates using different carrier sites and PL rater. Send inquiries to the right agent. Replies to clients concerns thru Email Telemarketer, Sales, Appointment setter Insurance, and B2B campaigns, Account Executive - Safenet Insurance Group (June 2020-May 2021) Cold calling, data entry, and appointment setting for a B2B campaign offering Business Insurance, Worker's compensation; also for an auto and home insurance campaign, did live quotations and live transfers. Handled health, technology, and insurance campaigns. Data entry, inputting daily reports to the CRM accurately and on time, sending daily reports, and meeting quota per day. Sending emails, replying to emails, creating legal files and documents, and organizing clients' information. SOCIAL MEDIA EXPERIENCE Social Media VA (June 2021) PURPOSE TO PROFITS COACHING Responsibilities include posting and scheduling contents on their social media pages, interacting commenting with their community, answering followers messages and growing their social media followers. I started their Instagram account created graphics using canva and captions. I did marketing, posting into groups promoting her business, connecting with leads and inviting to her group funnel. Social Media Admin ANG PERA NI JUAN Responsibilities include posting and scheduling contents on their social media pages, interacting commenting with their community, answering followers messages and growing their social media followers. Launching Facebook Ads for their products, posting and creating content on Tiktok, and marketing their business package offers to their followers. Creating graphics for scheduling or posting in their social media pages. Community Manager PISO KO IPON KO Creating contents for the group and interacting with the group members' comments and posts. Other tasks include moderating and approving new members. ZUWACOSMETICS DYNATA, SSI PHILIPPINES Homebased Market Researcher (December 2019-May 2020) Cold calling leads available thru their CRM and asking leads to participate in the surveys. Other responsibilities include data entry and daily reports. Hitting KPIs and quota. Sales Representative/ Marketing Team Lead for Ecommerce business December- Onboarding new members Creating and organizing trainings for the team. Organizes meetings for the team. Creating presentations. Cold calling individuals to ask if they are interested about the products and services of the client. Cold outreach using LinkedIn as the prospecting source. Sells beauty, health products hitting quotas Customer Service Representative Technical Support August (2014-August 2017) Sutherland Philippines Assisted clients and resolved their technical concerns. Encoding data end of shift report and putting it in their CRM. Scheduling posts using Facebook business platform. Answers inquiries leading to sales. Replies to comments and interacts with customers. Making sure that all the social platforms have daily posts. SOFTWARES THAT I USED Trello Ricochet Caller ready Ring central Microsoft Teams Google suite Slack Mailchimp Premiere pro Canva FB business suite FB Ads manager Hootsuite Adobe Teams Capcut Buffer Later Hubspot Google drive Filmora 9 WordPress LinkedIn Instagram Facebook Twitter Docusign PDF Factory Ooma AMS 360 Outlook Verizon