Geremay Salazar

Geremay Salazar VIRTUAL ASSISTANT | CUSTOMER SUPPORT | GRAPHIC DESIGNER WORKING EXPERIENCE VIRTUAL ASSISTANT (Part-time/2 hrs only) ITIS INC / Direct Client: March - Present PROFILE I have experience in customer support, where I handled emails, chat, and phone calls. I’m used to solving problems and making sure customers feel heard and satisfied. Additionally, I worked with a client as a virtual assistant, helping with content creation, organizing Google Drive files, and preparing reports using Google Sheets. I also created designs and stickers using Canva and Photoshop. I’m a fast learner, detail-oriented, and always do my best to meet deadlines. I’d be happy to support your team and help your business grow. PHONE - AGE: 31 years old   CUSTOMER SERVICE ASSOCIATE September 30, 2019 - September 23, 2022 Sutherland Global Services Amazon Retail and Payments account (INBOUND AND OUTBOUND)  May 26, 1994 ADDRESS: Zone 8, Camp Martillana, Añes Apartment, San Jose Pili Camarines Sur - * Gina Rita(Supervisor)- * Margarette Getuiza- Provided exceptional customer support through calls, emails, and live chat, assisting with inquiries, orders, refunds, cancellations, and account issues. Handled customer concerns efficiently, including disputes, related to charges, deliveries, and returns, ensuring prompt resolution. Delivering accurate information and high-quality service.Adapted to fast-paced environments, meeting performance metrics and exceeding customer satisfaction expectations. GRAPHIC DESIGNER | Freelancer locally REFERENCE- Daily communication with client. Managing and organizing files in Google Drive for easy access and collaboration.Preparing and maintaining detailed reports on Google Sheets, and to track design progress and client revisions. https://virtuallymay.my.canva.site/ EDUCATION Hospitality & Restaurant Services 2010 - 2012 STI College Naga Vocational course graduate SKILLS Admin Tasks Customer Service Social Media Virtual assistant BIRTHDATE * Marco Sicena(Supervisor) Specializing in graphic design, focusing on sticker design for planners, typography, calendars, and designing materials using Adobe Photoshop, Canva, and other creative tools. Portfolio: - ) / [CANVA & ADOBE]  Designed logos, flyers, and social media content for small businesses, focusing on eye-catching, brand-consistent visuals.Developed promotional materials for product launches and business events. Worked with various tools like Canva, Adobe Photoshop, and CapCut to produce highquality graphics and videos. Graphic design TOOLS & SOFTWARE: ADMIN TOOLS: Google Workspace (Docs, Sheets, Drive, Calendar) Microsoft Office (Word, Excel) Trello Asana Clickup Slack Zoom Ring central Dropbox CUSTOMER SUPPORT TOOLS: Amazon Helpdesk Ticketing Systems Live Chat Software Email Support Platforms (Gmail, Outlook) DESIGN TOOLS: Canva (Expert level) Adobe Photoshop CapCut Midjourney SOCIAL MEDIA TOOLS: Basic Meta Business Suite (Facebook & Instagram) TikTok for Business