Gerelyn A. Zorilla
Abu Dhabi, UAE
mobile: 05*****06
https://www.linkedin.com/in/gerelyn-aso-/
Professional Summary
Resourceful administrative virtual assistant professional with in-depth understanding of all areas of
business operations, including meeting support, correspondence management and financial
administration. Excellent communication, inter personal and planning skills with an analytical approach
to solving routine and complex problems.
Skills
Problem Solving Abilities, Organizational Skills, General Office Management & Administration,
Communication Skills, Revenue Growth, Customer Relations, Key Accounts Development, Multi-Tasking Ability,
Microsoft Office Proficiency, Time Management, Data Entry, Attention to Detail, Account Retention,
Compliance Understanding, Business Development, Revenue Generation, Product and Service Sales,
Customer Support, Technical Proficiency
Work History
Regus - Senior Office Administration and Customer Support
Abu Dhabi, UAE
Email Management such as sorting and organizing emails, responding to or drafting email
replies, filtering spam and unsubscribing.
Provide support to higher management by managing their calendar, scheduling meetings and
coordinating events or conferences.
Data entry; Inputting information into database and updating records.
Handles centre KPI and NPS, making sure that clients concerns are attended.
Provided basic IT support to office users of desktops, laptops and devices.
Managing office supplies and equipment, including ordering and inventory management.
Document preparation such as drafting and proofreading letters and reports.
Keeping all company legal licenses and KYC documents up-to-date.
Resolved customer complaints and support tickets within target timeframes.
On boarded clients and tailored products to business requirements.
Managing incoming and outgoing correspondence (email and phone).
Identified opportunities to expand client business using deep operational knowledge.
Achieved high customer retention with concerted engagement.
Organizing office digital files and folders.
Managed costs and billing, resolving financial discrepancies effectively through organizational
management of account information.
Drives sales and generation to generate product interest and quote requests.
Back Office Manage Solutions FZ-LLC - Customer Service Executive/Sales Specialist
Dubai, UAE
09/2008 - 10/2014
● Accepts agency agreement and master sales undertaking forms from the bank.
● Screens pertinent details such as Murabaha number, Schedule of Payment and signature of the
customer.
● Sending Master Sales form to the supplier approval through email.
● Confirms to the bank for completion of the last stage of Murabaha processing for release to customer.
● Screens pertinent details which complies with the Murabaha number.
● Offered detailed product and service advised based on customer needs.
● Responded to and summarized customer complaints and feedback.
● Maintained working knowledge of available products and services.
● Formulated surveys to gather feedback and improve customer service.
● Participated in meetings to discuss goals and sales target.
Education
01/2021-04/2021
World Tesol Academy
Accredited Teaching Certificate
03/2012-05/2012
Blue Ocean Academy
Diplonma in Passenger Service Agent
06/2000 – 03/2004
Notre Dame University of Cotabato
Cotabato City, Philippines
Bachelor’s Degree: Bachelor of Secondary Education
