Gerelee Abastillas

GERELEE B. ABASTILLAS Customer Support Objective "Detail-oriented and empathetic Customer Support Specialist seeking to leverage strong communication skills and problemsolving abilities to deliver exceptional service, enhance customer satisfaction, and resolve issues efficiently in a dynamic team environment." Work Experience --www.linkedin.com/in/gerele e-abastillas-81b4772a0 12/2023 - up to now San Miguel, Linao, Talisay City, Cebu 6045 Philippines Education B.S Civil Engineering Expertise.com Customer Concierge Assist clients to connect to service providers and relay client requirements for the service. 07/2023 11/2023 Cebu Institute of TechnologyUniversity QWest BPO Inc. (part-time) Customer Service Representative Coordinate and schedule patient appointments with doctors, ensuring availability and optimal use of doctors’ time. Maintain accurate and up-to-date patient information Reschedule and Cancel appointments Expertise Customer Service Cold Calling Sales Process bills and payments 01/2021 11/2023 Accenture Inc. Customer Service Associate II Telecommunications and Media - based in U.K Virtual Assistance Provide assistance to customers via phone, Conflict Resolution service-related issues. Interpersonal Communication addressing inquiries, concerns and product and Troubleshoot problems and resolve complaints promptly, ensuring customer satisfaction. Suggest additional products or services that may enhance the customer’s experience, driving sales Language English opportunities. Work closely with other departments, such as sales, technical support, or inventory to address customer needs and improve overall service quality. References 07/2019 12/2019 Virtual Executive Assistant Coordinate and manage the executive’s calendar, Julio Cesar Lopez scheduling meetings, appointment and events while Expertise.com Phone: EmpireOne BPO Inc. ensuring no conflicts. Organize meetings, including setting agendas, - preparing materials and taking minutes or notes during discussions. Assist with prioritizing tasks, tracking project progress, Bernie Albacite and ensuring deadlines are met by liaising internal Accenture Inc. Phone: Contact Solutions Inc. 07/2018 05/2019 Lexmark - Contact Solutions Inc. Customer Service / Cold Caller Identify and qualify potential business clients through research, B2B cold calling, and networking - Jon Antonni Enriquez Phone: Property Management - Nheza Vianca Cabiluna Phone: teams and external contacts. 09/2016 06/2018 Convergys Philippines Inc. Customer Service Representative Telecommunications - based in U.S.A Provide assistance to customers via phone, addressing inquiries, concerns and product and service-related issues. Troubleshoot problems and resolve complaints promptly, ensuring customer satisfaction. Suggest additional products or services that may enhance the customer’s experience, driving sales opportunities. Strive to exceed customer expectations by providing a positive and professional experience at all touchpoints 12/2015 08/2016 Teleperformance Inc. Customer Service Representative Fraud Preventions and Claims Specialist - U.S Bank Safeguarding the organization from fraudulent activities, ensuring that claims are handled correctly, and protecting both the company and its clients from financial risks. Fraud detection and prevention. Claims investigation. 06/2014 05/2015 EBusiness BPO Inc. Sales Representative Contacting prospective clients, presenting outsourcing options and setting up appointments for in-depth client discussion with CEO. Lead Generation and Prospecting Sales Outreach and Client Engagement