Gerelee Abastillas

GERELEE B. ABASTILLAS Virtual Assistant/Client Support Objective "”Detail-oriented, empathetic, and results-driven virtual assistant with strong communication, problem-solving, and persuasive outreach skills. Dedicated to delivering exceptional service, enhancing customer satisfaction, generating qualified leads, building meaningful relationships, and supporting revenue growth in fast-paced, goal-oriented, collaborative team environments." Work Experience Driveriteny.com 07/2025 12/2025 Virtual Assistant Handle calls, emails, and messages; respond to student and parent inquiries Maintain student records, payments, and lesson progress Confirm appointments, send reminders, and manage Education reschedules Resolve customer issues professionally and support B.S Civil Engineering Cebu Institute of TechnologyUniversity daily operations Tools Used: Bitrix24, Search Atlas, Google Workspace 12/2023 - up to Expertise 07/2025 Virtual Assistance Conflict Resolution Interpersonal Communication Interpersonal Communication Customer Concierge Assist clients to connect to service providers and relay client requirements for the service. Conduct outbound calls once inbound leads are Customer Service Cold Calling Sales Expertise.com qualified Tools Used: Salesforce, GoMeter, Slack 07/2023 11/2023 QWest BPO Inc. (part-time) Customer Service Representative Coordinate and schedule patient appointments with doctors, ensuring availability and optimal use of doctors’ time. Maintain accurate and up-to-date patient information Reschedule and Cancel appointments Process bills and payments Language English Tools Used: Google WorkSpace, Netsuite, ZohoOne, Salesforce, Five9cloud and 01/2021 References 11/2023 Accenture Inc. Customer Service Associate II Telecommunications and Media - based in U.K Provide assistance to customers via phone, Julio Cesar Lopez addressing inquiries, concerns and product and service-related issues. Expertise.com Troubleshoot problems and resolve complaints Phone: promptly, ensuring customer satisfaction. Suggest additional products or services that may enhance the customer’s experience, driving sales Bernie Albacite opportunities. Accenture Inc. Work closely with other departments, such as sales, Phone: technical support, or inventory to address customer needs and improve overall service quality. Tools Used: GSuite, Google WorkSpace, Monday.com Nheza Vianca Cabiluna Contact Solutions Inc. Phone: 07/2019 12/2019 EmpireOne BPO Solutions Inc. Virtual Executive Assistant Coordinate and manage the executive’s calendar, scheduling meetings, appointment and events while ensuring no conflicts. Jon Antonni Enriquez Organize meetings, including setting agendas, Lexmark preparing materials and taking minutes or notes during discussions. Phone: Assist with prioritizing tasks, tracking project progress, and ensuring deadlines are met by liaising internal teams and external contacts. Property Management Tools Used: GSuite, Google WorkSpace, Monday.com 07/2018 05/2019 Contact Solutions Inc. Customer Service / Cold Caller Conduct outbound calls to generate qualified leads. Identify and qualify potential business clients through research, B2B cold calling, and networking. Tools Used: GSuite, Google WorkSpace, direct web 09/2016 06/2018 Convergys Philippines Inc. Customer Service Representative Telecommunications - based in U.S.A Provide assistance to customers via phone, addressing inquiries, concerns and product and service-related issues. Troubleshoot problems and resolve complaints promptly, ensuring customer satisfaction. Suggest additional products or services that may enhance the customer’s experience, driving sales opportunities. Strive to exceed customer expectations by providing a positive and professional experience at all touchpoints Tools Used: Citrix based iCare, web based business action 12/2015 08/2016 Teleperformance Inc. Customer Service Representative Fraud Preventions and Claims Specialist - U.S Bank Safeguarding the organization from fraudulent activities, ensuring that claims are handled correctly, and protecting both the company and its clients from financial risks. Fraud detection and prevention. Claims investigation. Tools Used: Citrix based, iComms, GSuite, Spark 06/2014 05/2015 EBusiness BPO Inc. Sales Representative Contacting prospective clients, presenting outsourcing options and setting up appointments for in-depth client discussion with CEO. Lead Generation and Prospecting Sales Outreach and Client Engagement Tools Used: GSuite, Dialer