Gerard Vincent Picato
$7/hr
Assistant Manager with Expert Customer Service experience
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Location:
- Makati, Manila, Philippines
- Experience:
- 17 years
Other
About
• Experienced in
-
Financial Management
-
Delivery/Operations Management
-
Risk Management
-
People Management
-
Talent Management
-
Transformation Management
Areas of Expertise
• Excellent in identifying performance gaps and creating appropriate action plan in a timely manner.
• Excellent in developing agents in becoming a better Customer Service Representative.
• Excellent in handling both Client and Customer Escalations.
Client industries
• Customer Service
Utilities - Australian Account
Telco - US and Australian Account
US Claims Management
• Lead Generation
Language Learning Program - US
Languages
