Geralyn Genaline Jacalan

GERALYN GENALINE JACALAN VIRTUAL ASSISTANT MY CONTACT OBJECTIVE To secure a responsible career opportunity to fully utilize my skills and experiences that will boost your income and productivity to the optimum. I know your company will get a very high advantage once you hire me. --Cebu City, Philippines 6000 MY PROFESSIONAL CAREERS SKILLS Word Press 85% FB Ads 95% Customer Service 98% Photoshop 91% CANVA 92% Appointment Setting 92% Customer Service Representative Optum Global Solutions| 2021– Present Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits). Shipping Escalations Supervisor EDUCATION Bachelors of Science in Marketing Management| 2018 Teletech |- Worked closely with the clients and operations team in recording shipment data, such as weight, charges, damages, or discrepancies for reporting, accounting, or record keeping purposes. University Of San Jose- Recoletos REFERENCE Majkel Benche Costudio CEO, QuickPro Academy quickpro.site Resolution Supervisor Teletech | 2015 – 2017 Provide exceptional conflict resolution and negotiation skills to handle complaints in a courteous and professional manner. Customer Service Representative Teletech | 2011 – 2015 Took priority in taking calls and analyzing customer requests to resolve issues accurately and quickly with high first contact resolution rates.