GERALYN S. ABUG
A. Realista Street, San Roque, Baclayon, Bohol 6301 |- |-
VIRTUAL ASSISTANT
Dependable professional with experience providing administrative, organizational and customer
service support in virtual environments. Possess strong communication and problem-solving
skills with time management expertise to consistently meet objectives.
WORK EXPERIENCE
Transaction Coordinator | Khris Hamlin Real Estate
Transaction coordination | Document Organization | Communication | Cold-calling
Email | CRM | Schedule | Social Media | Listing Management
Admin Assistant | Municipality of Baclayon (Feb. 2023 - Mar. 2025)
Email Management
Social Media Management
Website Management
Virtual Assistant | Remote CoWorker (Aug. 2022 - May 2025)
AavGo (Operations Training Assistant, Back-end Admin Support)
Suite Matters (Project Management Coordinator, Admin Assistant, Graphic Designer, Website
Management, Email Management
Virtual Assistant | Virtual Freelancer Asia (Oct. 2022 - May 2024)
Marketing Assistant
Email & Phone Support
Customer Service Rep. | Shenzhen Cuco Smart Technology Co., Ltd. (May 2021 - Oct.
2021)
Demonstrated empathy and active listening skills, resulting in a higher rate of customer
satisfaction and repeat business.
Developed strong relationships with clients by understanding their needs and preferences,
fostering long-term loyalty.
Answered constant flow of customer calls with minimal wait times.
Phone & Chat Support
Customer Service Representative | Callcamp Inc. (Jan. 2018 - May 2021)
Demonstrated empathy and active listening skills, resulting in a higher rate of customer
satisfaction and repeat business.
Developed strong relationships with clients by understanding their needs and preferences,
fostering long-term loyalty.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services, and company information.
Supervisor | Albridge Development Inc. (Feb. 2016 - July 2017)
Oversaw daily operations of the department, ensuring smooth workflow and timely
completion of tasks.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and
finding effective solutions.
Handled Emails and phone calls.
Administrative Officer | Seaview Residences and Event Center (Feb. 2016 - July 2017)
Maintained accurate records, ensuring timely processing of invoices, payments, and
financial reports.
Improved communication within the organization through regular updates on policies,
procedures, and key events.
Enhanced overall office productivity through effective staff management and coordination of
daily tasks.
Contributed to successful projects by providing essential administrative support and
resource management.
Managed files and records for clients and adhered to safety procedures to prevent breaches
and data misuse.
Service Crew | Jollibee (Mar. 2009 - Mar. 2010
Enhanced customer satisfaction by providing efficient and friendly service.
Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Developed strong multitasking abilities while managing multiple responsibilities
simultaneously during high-pressure situations.
TOOLS
Canva
Asana
Microsoft Office
HubSpot
WordPress
Zoom
Slack
Microsoft Teams
SKILLS
Project Management
Email Management
Phone Management
Calendar Management
Social media Management
Graphic Designing
File organization
Customer Service
EDUCATION
Events Management Services | TESDA NCIII Holder
Associate in Computer Technology | BIT-IC
High School | Dr. Cecilio Putong Nat’l High School
AFFILIATIONS
EPERFORMAX Certificate of Training Attendance
Diction, Intonation, Enhancement Training (DIET)
Product Specific Training (PST)
Academy Bay (ABAY)
Electronic Financials Users' Circle (EUC) Inc., Events Coordinator, 03/01/13, 5th Annual
National Convention Events Coordinator
