Geraldine Villanueva

GERALDINE VILLANUEVA Administrative Virtual Assistant ABOUT ME CONTACT DETAILS I am experienced in data entry and in customer service field who is looking for an opportunity to work in the freelancing industry. I am always willing to learn and make every effort to study the project I am a part of so that I'll be able to provide excellent service. Email:-SKYPE ID: live:f37df4d46d1da12f LinkedIn: www.linkedin.com/in/geraldine-villanueva GENERAL SKILLS ADMINISTRATIVE SKILLS - Excellent English communication skills (writing & speaking) - Fast learner - Team player but also capable of working alone - Hard working - Motivated and dedicated - Linkedin account management - Linkedin prospecting - Data entry skills (average of 60 wpm with 100% accuracy) - Flexible - Telemarketing - Appointment setting - Lead Generation - B2B Cold calling - Email management - Calendar management - Researching skills - Customer service (phone, email or chat) APPS AND TOOLS OTHER SKILLS - CS ticketing system such as Zendesk and Gorgias I have basic knowledge in using Adobe Photoshop - Google Hangouts and Voice - Skype - Slack - Facebook, Instagram - Facebook Messenger - Adobe Photoshop - Canva - MS Word/Excel and Google Docs - MS Outlook - Gmail EMPLOYMENT HISTORY ACADEMIC PROFILE Data Entry Specialist STI COLLEGE - OLONGAPO SourceCorp Philippines | 2011 - 2016 Associate in Computer Technology,- I worked for a healthcare insurance company. My role is to analyze data we receive from healthcare providers. I ensure that all given information is in accordance to our guidelines before I input it into the system and the payment process will be done. Through this job, I developed my skills in working under pressure especially there are deadlines to meet. Accuracy and at the same time being able to work fast-paced is important. Work hours: Graveyard shift | 8PM-5PM Philippine Time Customer Service Representative - Insurance Collector Exactstar BPO Services |- My role is to call insurance companies and investigate as to why some claims are not being paid. BBeing able to communicate properly is a must to provide an accurate solution to the problem. Communication skills, multitasking, attention to details are a few skills I developed more through this job. Work hours: Graveyard shift | 9PM-6PM Philippine time