Geraldine Tobias

Geraldine Mariano Tobias #8 De Calios Cmpd. Brgy. Sta. Lucia, Pasig City Philippines 1608 -- ______________________________________________ QUALIFICATIONS • • • • Extensive experience in delivering end to end sales opportunities in a multi-vendor environments. Lead salesteam in proposal management process and solutions. Resourceful in the completion of projects with analytical and time management skills. Ability to manage multiple projects simultaneously and under pressure. Self – directed and can work with minimal supervision. • ______________________________________________________________________ PROFESSIONAL EXPERIENCE CONTRACT MANAGER ( Billing & Invoicing) for IBM Sales Transaction Support (ANZ) Oct. 1, 2018 – Present • • • • • • • • • • • • Interfaces with the Project Executive (PE), Delivery Project Executive (DPE), and Project Managers to support contract management through asset management, audit readiness, financial process support, issues management, measurements reporting, project plan execution and, where applicable, request for service. Support Project Managers by providing contract management services across all aspects of project lifecycle to agreed levels of quality & timeliness Enable Project Manager productivity improvement by freeing up PM time from repetitive and often complex project administration tasks and by improving accuracy and completeness of project management: Provide set-up and management of document repository database Liaise with Business Operations team of the account, or other department as may be required Provide Risks and Issue Management Support Provide reports required by the account Provides Billing and Financial Support Provides Resource Management Services Support Provides Claim Administration Services Support Provides Audit Support during Delivery Risk Assessments, Risk Re-Assessments and KCO Audits. Ensures the accounts audit readiness, adherence and compliance to IBM processes and Business Controls Guidelines ACCOUNTS RECEIVABLE SPECIALIST for IBM Sales Transaction Support (ANZ) Feb. 1, 2017 – Sept 31, 2017 • • • Manage more than 100 Customer Accounts including the largest accounts in ANZ Manage collection activities providing ANZ Clients and Vendor Support Oversee collection using the Team Strategy. • • • • • • • Ability to identify and resolve problems/issues individually or as part of cross-departmental team Build dynamic relationships with clients using strong communication skills and accurate information. Responsible for achieving monthly, quarterly and annual DSO target Forecasting expected cash collect -Arrears Letter production and management Process approved Adjustments such as Refunds, Write-Offs, LPF and other CARS adjustments Delinquent Account identification and management Distressed Account identification and management High attention to detail and excellent organizational skills Accomplishments: Manager’s Choice Award, Hit Across the Board Metrics (3) BID MANAGER for IBM Infrastructure Services (GTS ASEAN) Aug. 1, 2015 – January 31, 2017 • • • • • • • Engages in qualified sales opportunities to deliver a proposal or a contract for end to end service requests. Develop and manage a bid project plan/RFX request for solution design. Coordinates IBM resources to produce deliverables according to clients expectations and timing. Provides project leadership and process during the bidding and proposal management process. Leads and supports the Bid Team in handling the development of an end to end deal including its Solution, Pricing Proposal, and Offering Document according standard approval process. Develops and executes project plans for opportunities and have all the responsibilities of a project manager if one is not assigned. Ensures that all transactions handled are in compliance of the both GPS and the accounts business controls guidelines, this would include the maintenance and management of all customer correspondences and proposal-related documents, including storing artifacts and approval. Accomplishments: Highest number of RFP Handled for a newbie BID SUPPORT SPECIALIST for IBM Infrastructure Services, Cloud and Security and Maintenance & Technical Support Services ( GTS Asean) April 1, 2014 – July 31, 2015 • Manage and facilitate Bids, proposal development, document production, Bid Solution Design & Delivery • Provides sales-related support to any business-approved opportunity in scope of the Sales Transaction Support. Generates and submits sales proposals and coordinate sales activities for the IBM Sales team being supported. Ensures that all transactions are handled with minimum impact to the customers and in compliance with all the audit guidelines and approved processes. Engage into end to end bid management supporting multi – vendor environment Coordinates with IBM Asian sellers in bid facilitation, proposal development, document production, bid Solution Design & Delivery (SDD), and ICAP. Liaises with different parties (i.e. Pricing, Legal, Fulfillment, Procurement, etc) to complete the sales cycle. • • • • • • Act as a resource for Global Credit Solutions requests. Accomplishments: Top Performer in Q1, Top Commendations Earner Frontline/Workflow Coordinator ( Convergys Corporation- Ayala Ave. Makati City) March 5, 2013March 28, 2014 • • • • Review client requests, project requirements, necessary skill levels to allocate resources effectively. Partners and builds strong relationships with clients, operators, and internal support groups to ensure that client needs are consistently met. Direct staff on job prioritization and communicate to the Production team, leverage on others and share accountability for the team results to meet project deadlines. Continuous improvement of quality and processes. Quoting and Pricing Support ( Convergys Corporation- Ayala Ave. Makati City) Oct 10, 2011 – March 4, 2013 • • • • • • Prepare/create quotes and estimates requests via email, phone and chat. Fixed simple to complex quote errors before ordering. Make corrections and edit quotes based on discount eligibility. Provide contract and quote downloads and different reports to clients. Grant access to contracts and quotes. Deals with priority and escalated cases and manage resolution in a timely manner. Accomplishments: Best Performer (Month of July & September) Trainings Completed: Fundamentals of Lean Six Sigma Bid Management Bid Management 101 (RFX) Risk Management Finance and Accounting Financial Business Controls Agile Certification -- Personal References available upon request --