Geraldine Phillips

Geraldine Phillips  Scottown, Greenvale, Mandeville P.O Manchester  -  SOCIAL MEDIA ϩ Geraldine Phillips Ϫ live:geraldinesamuda PROFILE To obtain a position in a highly reputed organization, utilizing exceptional technology skills, strong work ethics, and related experience to contribute effectively in a stimulating work environment. Ethics and related experience to contribute effectively to a stimulating work environment. EDUCATION 09.2021 - 06.2022 Christies Academic Mathematics English Language Information Technolpgy Social Stuides 02.2018 - 05.2018 Caribbean Maritime University Fundamental Principles and Practices of Data Collection and Analysis Utilizing ICT 02.2018 - 05.2018 Optimum Certificate for Customer Service Consultancy Professionalisms and Customer Service Training EXPERIENCE 01.2024 - 03.2025 Rippy, Stepps, and Associates Client Care Coordinator / Legal Assistant My role was to ensure clients receive exceptional service and support throughout their engagement with the firm. I acted as the main point of contact, managing client communications, scheduling appointments, handling follow-ups. Role also involves coordinating between clients and staff to ensure timely updates, resolving concerns promptly, and fostering positive client relationships that enhance satisfaction and trust. 10.2023 Barsik Law Office Office Assistant Support lawyers with administrative tasks, manage legal documents, schedule appointments, assist clients, maintain office organization, and perform research as needed ParkChamp Customer Support Representative As a Customer Support Representative for a parking company, provide courteous assistance to customers, address inquiries, process payments, and ensure smooth parking operations through effective communication and problem resolution. 03.2023 - 06.2023 Moving Reservation Customer Support/ Dispatch Supervisor As Customer Support/Dispatch Supervisor, oversee team operations, optimize dispatch processes, and ensure exceptional customer service. Manage schedules, resolve issues, and enhance team efficiency for seamless service delivery. Responsibilities as a Dispatch Supervisor Complete tagged tasks this entails assigning moving jobs to potential and interested movers and providing accurate information to movers on job details. Being in this industry I was able to learn and understand various applications like Granot, Slack, and Aloware. HOBBY SPECIAL INTEREST AND HOBBIES     Technology Tennis Surfacing the internet Socializing and meeting new people Reading Cooking Lsitening Music PERSONALITY SKILLS Communicative Punctuality  Good communication - written and oral skills Creativity Organized  Excellent conceptual and analytical skills Understanding Fast-Learner  Effective interpersonal skills  Data Entry Skills LANGUAGES English Spanish SOFTWARE SKILLS           Microsoft Excel Microsoft Office Microsoft Word Microsoft Powerpoint                        