Geraldine Peñas

GERALDINE PEÑAS I T O P E R A T I O N S A N A L Y S T PROFILE CONTACT -- Grass Residences T2 Quezon City, Manila Philippines EDUCATION- UNIVERSITY OF ST. LA SALLE BACHELOR OF SCIENCE IN COMPUTER SCIENCE SKILLS Microsoft 365 Workplace Technology Remote Support Effective Communication Application Quality Analysis Time Management Knowledge Management Strategy & Design Application Management Asset Risk Management Customer Technical Support LANGUAGES English (Fluent) Japanese (Basic) TRAININGS AWS Certified Solution Architect (SAA-C03) CERTIFICATION TEFL (International Open Academy) Experienced IT Operations Analyst with over 5 years in managing and optimizing IT infrastructure. Skilled in system administration, network management, and troubleshooting. Seeking to leverage expertise in a dynamic and growth-oriented organization. WORK EXPERIENCE ACCENTURE SEPT 2022 - MAY 2025 IT OPERATIONS ANALYST Provide technical support and guidance to end-users and staff, ensuring responsive and quality customer service. Responding to and solving customer technical requests, show an understanding of the customer's managed hosted environment and applications within the OpenText Cloud, , enabling resolution of complex technical issues. Analyze IT systems to identify areas for improvement and develop strategies to optimize IT processes. Business application used for clients’ needs. Assist with strategic planning to improve IT operations and align them with business objectives. AUSPHIN INT’L INSTITUTE AND CULINARY SCHOOL FEB 2022 - AUG 2022 IT AND ADMIN SPECIALIST Ensure all IT systems are running smoothly, including regular updates. Provide technical assistance to staff, resolving hardware and software issues Oversee the network infrastructure, ensuring connectivity and security Maintain accurate records and documentation for both IT and administrative processes. University of St. La Salle under JPA Consultancy Placement & Man Power Agency Inc. AUG 2018 - JULY 2021 IT HELP DESK SUPPORT Perform routine maintenance on IT systems, including updates and patches. Maintain accurate records of issues and resolutions to help with future troubleshooting. Diagnose and resolve technical problems, escalating more complex issues to higher-level support when necessary. Provide first-level support to users experiencing hardware, software, or network issues. REFERENCE Catherine Lo Accenture / IT Customer Service Analyst Phone: - Email :- Paul Joseph Lava Accenture / IT Operations Analyst Phone: - Email :-