Geraldine Joy Santos | Freelancer Resume

GERALDINE JOY SANTOS ADMINISTRATIVE & OPERATIONS SPECIALIST | SOCIA MEDIA MANAGER | ESL TEACHER TRAINER Highly organized and dependable professional with over 13 years of experience in administration, operations, customer service, and training. I excel at managing executive-level tasks, coordinating schedules, handling communications, and streamlining workflows to improve team efficiency. My background in education and client support has strengthened my ability to communicate effectively, manage multiple priorities, and deliver consistent, high-quality results. With C2-level English proficiency and a strong command of digital tools and remote systems, I bring exceptional attention to detail, adaptability, and professionalism to every task. I thrive in dynamic, fast-paced environments and am committed to contributing to long-term organizational growth and success. My reliable work setup includes a MacBook Air M3 (primary), Huawei MateBook D14 (backup), Converge internet (up to 300 Mbps), 5G pocket Wi-Fi backup, and an EcoFlow River Max 2 power station, ensuring seamless productivity in any situation. WORK EXPERIENCE Lasallian Language Center ENGLISH INSTRUCTOR 05/2025 - 09/2025 Malabon • Taught over 500 students of Korean, Japanese, Taiwanese, Chinese, and Burmese nationalities, ranging from beginner to advanced levels, in both one-on-one and group settings. • Consistently achieved top rankings in performance assessments, TOEIC, and IELTS, while delivering • accurate and constructive essay evaluations. Also facilitated job simulation activities and provided lessons on the culture of the Philippines to enhance students’ language application and cultural understanding. D-Fine Mind and Body Wellness SALES & OPERATIONS SUPPORT 10/2024 - 04/2025 • Managed 50+ appointments per week, ensuring seamless scheduling through Wellness Living & Close.io • • • • • • • • CRM. Provided customer service for 100+ inquiries per week via email, SMS, and phone, resolving issues promptly. Conducted 20+ phone interviews, screening applicants for consultative sales roles. Tracked and updated 200+ sales leads per month, optimizing conversion rates and CRM accuracy. Designed and maintained branding materials, producing 10+ graphics & marketing assets weekly. Assisted in onboarding 60+ new patients, managing scheduling, progress tracking, and follow-ups. Processed and updated 500+ CRM records, ensuring data accuracy and organization. Improved lead response time by 30% through structured follow-up workflows and CRM optimizations. Handled data security, managing 20+ login credentials for team platforms and ensuring compliance. Madison/Smith Property Preservation and Management LLC., and Girls in the KNOW SOCIAL MEDIA MANAGER 08/2024 11/2024 • Managed and created engaging content for social media platforms (Facebook and Tiktok) for a non• • • • profit organization called Girls in the KNOW and a property preservation management business, Madison/Smith Property Preservation and Management LLC., Created Reels and short eBooks centered around property preservation and management. Monitored analytics and provided performance reports on key metrics. Collaborated with internal teams to develop social media strategies aligned with marketing goals. Responded to customer inquiries and comments, maintaining a positive online presence. • Reported directly to Stacy Madison in a remote, flexible working environment. Chungdahm Philippines Inc. TEAM LEADER 08/2020 - 11/2024 Makati • Lead 100+ EFL Writing tutors, focusing on enhancing team performance and student outcomes through • • • effective leadership and mentoring. Handled multiple programs covering reading, listening, speaking and writing aspect of effective communication. Evaluated and proofread thousands of submissions, including sentence construction, essay writing, and speaking-to-writing submissions. Supported students in refining their writing skills and achieving their academic goals through detailed feedback and guidance. COMELEC Malabon VCM TECHNICIAN • Part-time 05/2022 - 05/2022 Malabon • Troubleshot 6 voting machines and assisted with election result transmissions, ensuring accurate and efficient operations during critical voting periods. Lasallian Language Center ENGLISH INSTRUCTOR 06/2017 - 06/2020 Malabon • Instructed over 500 Korean students of varying ages and English proficiency levels in both one-on-one • and group settings. Achieved top rankings in performance assessments, TOEIC, and IELTS, and delivered precise essay evaluations. Grablingo ONLINE ENGLISH INSTRUCTOR 08/2017 - 06/2018 • Instructed over 50 Vietnamese students of varying ages and English proficiency levels in both one-onone and group settings. • Delivered precise essay, listening, writing, and speaking activity evaluations. Clasing Elts ONLINE ENGLISH INSTRUCTOR 08/2017 - 02/2018 • Instructed over 500 European students of varying ages and English proficiency levels in both one-on-one and group settings. • Delivered precise essay, listening, writing, and speaking activity evaluations. COMELEC Malabon VCM TECHNICIAN • Part-time 05/2016 - 05/2016 Malabon • Troubleshot 8 voting machines and assisted with election result transmissions, ensuring accurate and efficient operations during critical voting periods. Land and Building Officials ADMINISTRATIVE STAFF 03/2015 - 05/2015 • Managed over 100 requests and permits for land and building construction, as well as utility connections, demonstrating exceptional organizational and administrative abilities. Mcdonald’s Escanilla CREW MEMBER 04/2014 - 06/2014 Escanilla • Delivered outstanding customer service to over 100 customers daily in a fast-paced environment. Rarejob Philippines Inc. ONLINE ENGLISH TUTOR 01/2011 - 01/2012 • Provided academic support to 300 Japanese, Korean, and Chinese students, showcasing adaptability and instructional proficiency. EDUCATION BS SECONDARY EDUCATION - ENGLISH in English City of Malabon University Malabon • 04/2017 This degree program focused on developing expertise in teaching English to secondary school students, emphasizing language proficiency, literature, and pedagogy. It involved coursework on lesson planning, classroom management, and effective communication skills, paired with hands-on teaching practice in real classroom settings. Graduates are equipped to teach English in high school environments, reporting to school administrators and adhering to educational standards. CERTIFICATIONS Gemini Certified Educator 10/2025 - 10/2028 Google TEFL TELF Professional Development Institute AWARDS & SCHOLARSHIPS TOP 20 BEST PERFORMING TEACHERS AWARDEE 01/2019 Lasallian Language Center CONSISTENT TOEIC MASTER Lasallian Language Center CONSISTENT DAEBAK AWARDEE Chungdahm Philippines Inc. ACE TEAM LEADER AWARDEE Chungdahm Philippines Inc. SKILLS Cooking, Museum Hopping, Reading, Singing PROFESSIONAL SKILLS & EXPERTISE: Adaptability, Administrative Support, Appointment Scheduling, Assessment &Feedback, Classroom Management &Student Support, Conflict resolution, Content Creation, Copywriting, Crisis Management Under Pressure, CRM Management, Data Security, Detail Orientation and Organization, Graphic Design -Canva, Language Proficiency and Communication, Leadership and People Management, Lead Tracking, Lesson Planning and Delivery, Multitasking, Problem -Solving, Quality Analysis, Recruitment and Hiring, Social Media Management, Subject Matter Expertise, Technical, Time Management, Training and Development, Video Editing (Reels)