Geraldine Domingo
#10-A Road A st. Diamond subd. Balibago, Angeles City
Contact No-
Email Add:-
Summary
Seeking a position that will benefit from my customer service experience, positive
interaction skills where my 3 years experience can improve the customer
satisfaction. Obtain a customer service management position where I can
effectively utilize my expertise in customer relations and staff leadership.
Proactive self-starter, able to work with minimal supervision. Focused, organized
and detail-oriented.
Education
Clark College of Science and Technology
Hotel and Restaurant Services
Graduated 2015
Employment History
StarTek, Angeles City, Pampanga
Engagement Specialist
January 2016 – November 18 2018
Tasks:
● Managing incoming calls and customer service inquiries.
● Identifying and assessing customer’s need to achieve satisfaction.
● Contributes to team effort by accomplishing related results as needed
Alorica Clark
Account Expert
November 19,2018 – June 7, 2019
Tasks:
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●
●
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Managing incoming calls and customer service inquiries.
Identifying and assessing customer’s need to achieve satisfaction.
Contributes to team effort by accomplishing related results as needed
Account and Billing Expert
Training and Credentials
English Proficiency Training
Red Hat Certification/Leadership Training – 2016
Power of coaching Certified – 2017
Consistent Top Tier Engagement Specialist
Awarded as No.1 Support for multiple times
Professional Skills
● Excellent verbal and written communication skills.
● Excellent research skills
● Computer proficiency and ability to quickly learn new
applications.
● Contributes to team effort by accomplishing related results
as needed
● Fast learner.
● Proficient in grammar. Aware of parts of speech and the
correct usage of punctuation in transcription.
Languages
Filipino: Native
English:
Fluent
Character Reference
John Patrick Bartolome
Customer Solutions Manager
StarTek
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Eric Tapan
Engagement Coach
StarTek
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Cris Victoriano
Engagement Manager
StarTek
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