Geraldine De Jesus

Geraldine N de Jesus Phone: ​- E-mail:-Skype: ​live:.cid.53662ac54a5ed43 Goal-oriented Customer Account Specialist with outstanding ability to take initiative and build cordial relationships with customers. Analyzes sales figures, creates and implements market specific pricing and promotional programs and develops and manages key customer relationships. Strong problem-solving, negotiation and customer service skills. Skills Product and service knowledge Computer proficient Credit card processing Data entry Order fulfillment Complaint resolution Retails store resolution Account Management Basic Email Marketing Real Estate Cold Calling Work History 2019-01 – 2019-10 Customer Service Representative Concentrix, Mandaluyong City, Philippines ● Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations. ● Offered advice and assistance to customers, paying attention to special needs and wants. ● Answered customer telephone calls promptly to avoid on-hold wait times. ● ​Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes. ● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. ● ​Educated customers on promotions to enhance sales. ● Responded to customer requests for products, services and company information. ● Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. 2017-09 – 2018-03 Customer Account Executive FIS Global Solutions, Mandaluyong City, Philippines ● Applied consultative approach an established script response to overcome customer objections ● Evaluated customers potential needs to make appropriate recommendations ● ​Built rapport with customers and maintained loyalty by providing fast knowledgeable service. ● ​Communicated with approximately 100 clients daily to understand needs and explains product value. 2019 - 08 - 2019-12 Real Estate Cold Caller and Email Marketing Paramount Properties ● ​Perform outbound calling on behalf of the Real Estate investor and see if the a motivated seller is interested to sell his/her property. If so, I will have my field agent contact the motivated seller to schedule for an assessment of the property and ask for a contingent offer. ● ​Changing activity to D2R software, put notations and send email updates for the list of interested sellers. ● ​Send email to prospects buyers and encourage them to visit the website to check the property listing with their preferred price range and property specifications. 2020 - 05 - 2020-11 Administrative Assistant Simple Utility ● ​Answer calls through Skype and provide information to clients. ● ​Offer customers for additional home service, internet & cable. ● ​Explain the benefits and make sales. ​ ● ​Verify customers that have been sold a home security system. ● ​Run customer credit and send out a contract to the customer to sign. ● ​Transfer customer to corporate office Work w/ sales representative and give availability for install for new customers. ● ​Log new sales in CRM Get new customers installed ● ​Customer Service Education 2008-06 – 2015-11 Bachelor of Science: Nursing Our Lady of Fatima University – Quezon City, Philippines