Geraldine Anne Magtibay

GERALDINE ANNE C. MAGTIBAY TRAINING AND COURSES ACQUIRED THE VA BAR Email Marketing Lead Generation Graphic Design Content Creation Social Media Management CONTACT -- #43 A. Mabini St., Barangay Libis ng Nayon, Mabitac, Laguna, Philippines PERSONAL PROFILE I am a committed professional with more than 8 years of experience in administrative and customer service positions. My administrative and customer service experience, together with my versatility, makes me an asset to many different sectors. I am eager to take on new tasks and am always willing to go above and beyond to make sure my team succeeds. SKILLS Communications Skills Customer Service Problem-Solving Multitasking Administrative Skills EDUCATION 2009 - 2011 LAGUNA STATE POLYTECHNIC UNIVERSITY Diploma in Hotel and Restaurant Management 2004 - 2008 MABITAC NATIONAL HIGH SCHOOL High School Diploma 1998 - 2004 DIEGO MOJICA MEMORIAL SCHOOL Elementary Diploma BOOKKEEPING LEARNING Learning Materials - Self paced WORK EXPERIENCE LUXURY SALES AND SERVICE SPECIALTS | INTERCONTINENTAL HOTELS AND RESORTS 2022 - 2024 Handle booking calls, provide information about rates and availability, and assist with reservations. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines, and policies. WAITRESS/SALES ASSOCIATE | AZADEA GROUP LLC - PAUL 2018 - 2020 Serves and greets customers, prepares orders, and handles cash. Taking/punching orders answering questions about menu items and making recommendations. Properly organizing the counter operations by ensuring all orders are set on time. Maintain and report all records of the taste panels and wastages. SERVICE ATTENDANT | 2016 - 2018 EMIRATES LEISURE RETAIL - The Kitchen by Wolfgang Puck Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; announce waiter's name Inform Guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff Answer incoming calls to the restaurant and provide appropriate service EXECUTIVE ASSISTANT | 2013 - 2016 LA-GARENNE SALES CORPORATION File and retrieve corporate documents, records, and reports. Perform general office duties such as ordering supplies and performing basic bookkeeping work. Review and verify invoices and check requests Posts customer payments by recording cash and check transactions. Updates receivables by totaling unpaid invoices. Any other appropriate duties and responsibilities as assigned ADMINISTRATIVE ASSISTANT | THE TEA REPUBLIC 2011 - 2012 Responsible for filing, encoding, and updating the company’s file. Preparing delivery receipts for items requested by outlets. Preparing vouchers and checks. review and verify invoices and check requests set invoices up for payment. REFERENCES Available on request.