Gerald Pascua

Gerald Cosme Pascua Sitio Molave, San Isidro, Tarlac City 2300- Objectives To work in a competitive company in which I could use all my knowledge and skills in many profitable ways. Endure myself on challenges and strive to be the best for the sake and gain of the company. KMC Solutions One West Aeropark, Clark Global City, Mabalacat, Pampanga DALISAY SUPER HYPER TRADER INC. Mabalacat, Pampanga Employment Data Customer Service • Assisting Agents on providing good customer Shift Supervisor service November 3, 2021 – • Assessing and auditing agents’ chats to ensure March 1, alignment to CS Policies 2024 • Taking in Supervisor/Manager chat and call • EOC and Performance Reporting • Coaching and welfare checking on agents • Engagement Quality Checking Branch Manager April 7, 2019 – April 17, 2020 • • • • • • • Maintains inventory and supplies by reviewing and checking reports versus actual sales for accurate request of supplies Accomplishes the Branch human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures. Meets the company operational standards by contributing strategic plans and reviews; implementing productivity, quality, and customerservice standards; resolving problems; identifying system improvements. Managing plans to maintain storage area by organizing floor space; adhering to storage design principles; recommending improvements. Updates job knowledge by participating in educational opportunities and seminars Accomplishes the organization’s mission and vision by completing related results as needed. Measuring and reporting the effectiveness of the department activities. • • • SITEL- At&T BGIS DirecTV Robinsons Luisita Complex, San Miguel, Tarlac City Customer Service Representative December 18, 2018 – March 27, 2019 • • • • • • • DALISAY SUPER HYPER TRADER INC. 363 JP Rizal St. Brgy. Sto Cristo, Tarlac City Warehouse Supervisor/ Rolling Supervisor/ HR Coordinator (External Clients) April 19, 2015 – April 17, 2016 • • • • • • • • • • Establishing or adjusting work procedures and manpower to meet the store demands as dictated by production schedules and work flow. Recommending measures to improve quality of service, increasing efficiency of department and work crew. Always keeping on track of the department’s monthly sales and motivating personnel to increase sales and productivity Providing good customer Service to Customers Finding ways and resolving any issues concerning the customer’s account Clear probing and research on the internet on some issues regarding the customer’s concern Initiating basic troubleshooting steps for the customer Accepting payments and processing adjustments such as discounts and refunds Processing Channel line-ups in regards on what the customer wants and needs Doing sales in terms of promoting Channels and enabling customers to subscribe Educating Customer about their bill Maintains inventory and supplies by receiving, storing, and delivering items; securing warehouse; supervising staff. Accomplishes warehouse human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures. Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements. Establishing or adjusting work procedures to meet warehouse demands as dictated by production schedules and work flow. Recommending measures to improve quality of service, increasing efficiency of department and work crew and equipment performance. Conferring with other supervisors to coordinate activities of individual departments and serving internal customers. Visiting Clients as well as the Manpower on External Companies to ensure the welfare of the personnel’s Processing payroll and consolidating schedules for the Client’s Manpower Ensuring the Good relationship between the Client and the Company SUTHERLAND GLOBAL SERVICES - Amazon Tarlac IT Park II, Ninoy Aquino Highway, San Isidro, Tarlac City Consultant/ Customer Service Representative August 17, 2014 – April 9, 2015 • • • • • • Tertiary Secondary Primary Date of Birth Age Height Weight Citizenship Civil Status Spouse Name Skills Tools Proficiency KMPI Job Skill Net Dalisay / World of Work Management JOAYO Korean Language Training Center Marlon Rei M. Mutuc Rhea Rita C. Mutuc Criselda Briones Providing good customer Service to Customers Finding ways and Resolving any issues concerning the customer’s account Clear probing and research on the internet on some issues regarding the customers concern Walking through the Customer on his account Educating Customer about the Policies of the company Maintaining good relationship between the Company and the Customer Educational Background Tarlac State University - College of Science Bachelor of Science in Chemistry Tarlac State University - Laboratory School Tarlac West Central Elementary School - Undergraduate - Graduate Graduate Personal Data May 17, 1985 39 years old 5’8” 75 kgs. Filipino Married Venus Rose Gueco Computer Literate, Marketing and Selling, Animal Husbandry, Driving, Literary writing Microsoft Office, Google Workspace, Adobe Photoshop, Canva, Visual Studio Code, Power BI Seminars/ Training Attended Finishing Course for Rm. 505 Angelique Square Bldg., Call Center Agents Dau, Mabalacat, Pampanga Money and Time Tessie’s Grill, Mc. Arthur Highway, San Management Roque, Tarlac City One Romulo Bldg., San Vicente, Tarlac Korean Language Course City Characters References President / CEO Dalisay SuperHyper Trader Inc. Administrative Manager Dalisay SuperHyper Trader Inc. Human Resource Officer Capas Manpower Services June 17- July 01, 2008 November 25, 2015 January 18 – Feb. 02, 2016 363 J.P. Rizal St. Brgy. Sto. Cristo, Tarlac City 363 J.P. Rizal St. Brgy. Sto. Cristo, Tarlac City Aranguren, Capas, Tarlac I hereby certify that the above information are true and correct to the best of my knowledge and beliefs. Applicants Signature