Gerald Kevin Vergara

GERALD KEVIN Q. VERGARA 323-B Medel Street, Central Signal Village, Taguig City, Metro Manila, Philippines-- EDUCATION  UNIVERSITY OF STO. NINO CATHOLIC SCHOOL MAR 2006  MAPUA INSTITUTE OF TECHNOLOGY. Undergraduate - Bachelor of Science in Computer Science, 2006  ADAMSON UNIVERSITY Undergraduate - Bachelor of Science in Computer Science, 2010 PROFESSIONAL DEVELOPMENT  MICROCADD INSTITUTE INC. Course: Autocad with Fusion 360 Course Duration: 75hrs Course Date: March 3, 2019 – April 5, 2019 Certificate No.: AP- LANGUAGES Native Tongue: English and Tagalog Proficient: Advanced English PROFESSIONAL EXPERIE NCE 5CA  CUSTOMER SERVICE AGENT - TIER 1, FEB 2021 – JAN 2022  Handled tickets and chat with customer’s general requests and inquiries. [Gerald Kevin Q. Vergara] CV: Page 1 of 2 HEARTY BREWERY OPTIONS, LAGUNA CITY, PHILIPPINES  ENCODER, OCTOBER 2012 - MAR 2013  Handled encoding of incoming and outgoing products and materials for inventory and archiving. HSBC, METRO MANILA, PHILIPPINES  CUSTOMER SERVICE – PROCESSING EXECUTIVE, 2008 - 2010  Provided customer service through telecommunications, primarily catering to HSBC credit card holders. (e.g. balance inquiries, card activation, billing inquiries)  Processed card cancellation, change in billing addresses, customer complaints and billing discrepancies. [Gerald Kevin Q. Vergara] CV: Page 2 of 2