Gerald Gene Garduce

Gerald Gene A. Garduce Address: 3rd Floor, 18E, St. Andrew Street, St. Michael Subdivision, San Miguel, Taguig City Mobile:- Email:- WORK EXPERIENCE Learning Services Specialist Uber, TELUS International Philippines July 2019 – April 2023 Responsibilities: ● Facilitate foundations & product specific trainings for new hires ● Facilitate upskill and conversion trainings ● Weekly and monthly client calls ● Process calibration & updates ● L&D special projects ● Coaching sessions ● Training needs analysis ● Floor support and administrative tasks ● Payroll time entries ● Onboarding of new hire trainers Subject Matter Expert Uber, TELUS International Philippines April 2019 – July 2019 Responsibilities: ● Checking and assigning of outbound leads ● Floor support ● Checking and cascading updates to the team ● Sending out emails and EOD reports Outbound Phone Support Uber, TELUS International Philippines October 2018 – April 2019 Responsibilities: ● Assist potential Uber driver partners on their document issues Inbound Customer Support Representative Uber, TELUS International Philippines March 2015 – October 2018 Supported LOBs: ● US Driver ● US Rider ● Canada Driver ● US Driver Tier II (Escalations) ● US Cleaning Fee ● Driver Activations SEO Specialist / Linkbuilder (Home-based) PlacidWay, LLC August 2014 – November 2014 Responsibilities: ● Optimize and market medical treatment packages on obesity, orthopedic, cancer and dental ● Competition analysis ● Do daily and weekly reports - daily link building output and ranking reports. Online Marketing Specialist (Home-based) CMI, LLC September 2010 – November 2014 Responsibilities: ● Develop SEO campaigns ● Market research ● Keyword research ● Content creation and management ● Web analytics ● Manage social media pages: Facebook, Google+, Twitter, YouTube, SlideShare ● Create email campaigns ● Product development ● Create sales pages and thank you pages ● Manage online support desk TRAININGS ATTENDED Ready, Set & Coach Telus McKinley Exchange July 2021 Lean Six Sigma – White Belt Telus McKinley Exchange September 2021 iAspire Basecamp Telus McKinley West July 2020 Coaching for Excellence Training Telus McKinley Exchange June 2019 Search Engine Optimization Southern Luzon Technological College Foundation, Inc. October 2008 Online Copywriting Southern Luzon Technological College Foundation, Inc. September 2008 EDUCATION Computer Programming NC IV Southern Luzon Technological College Foundation, Inc. (SLTCFI) Astillero Building, Oro Site, Legazpi City 2007 - 2009 PERSONAL INFORMATION Date of Birth Place of Birth Civil Status Gender Height Weight : : : : : : June 23, 1990 Aplaya, Buli, Muntinlupa, Metro Manila Single Male 5’6 143.3 lbs. Nationality Religion : : Filipino Roman Catholic