Gerald Custodio

Gerald Custodio Empathetic and dependable professional recognized for building strong interpersonal relationships and promoting team harmony. Proven ability to deliver consistent, service-driven support in structured environments, with a collaborative spirit that enhances team productivity and morale. Personal Details Citizenship: Filipino Work Experience B2B Account Executive Towerstream Corporation-Remote February 2023 to September 2023 • • • • • Engaged in the identification of potential customers to expand the ISP's market reach. Researched and utilized CRM systems to generate a robust pipeline of leads. Implemented varied lead generation strategies, including cold calling and email campaigns. Evaluated prospective clients' budgets, needs, and purchasing authority. Introduced ISP services and communicated product features, advantages, and pricing. Medical Insurance Agent (part-time) PhilCare Inc.-Work from Home March 1998 to July 2023 • • • • Initiated contact with potential clients through cold calling and lead generation. Set appointments and conducted needs analyses to recommend suitable insurance products. Provided detailed quotations and coordinated medical screenings for clients. Created an insurance-focused website to expand market reach. Client Partner, Advocate Radiology and Billing Inc Access Healthcare Services Manila, Inc-Taguig April 2019 to January 2020 • Submitted required documentation to insurance carriers for credentialing, including educational certificates and licenses. • Conducted regular follow-ups and tracked the credentialing status. • Performed data entry, maintaining up-to-date records. Pro-Active Delivery Manager, Verizon Sykes Asia, Inc-Makati November 2018 to March 2019 • Monitored and validated customer internet connection requests, coordinating with third-party service providers for scheduling and document approval. • Prepared and submitted detailed reports to management, providing transparency on the status of internet connection setups and confirming service quality. Customer Service Representative, The Real Yellow Pages (US) Sykes Asia, Inc.-Muntinlupa January 2016 to November 2018 • Updated customer profiles and managed the processing and scheduling of payments for both print and digital advertising, including resolving discrepancies. • Directed sales inquiries to the appropriate department. • Reviewed and resolved disputes over advertising contracts. • Resolved ad content disputes by issuing credits for design-related errors, ensuring alignment with client specifications and brand standards. Associate Technician 1, Career Education Corporation Stefanini Phils Inc.-Pasay November 2013 to September 2015 • • • • Maintained and updated customer records with precision in the school's database system. Specialized in troubleshooting access issues for students and faculty. Guided students in navigating their accounts. Facilitated effective communication between students and instructors. Customer Service Representative, Adobe (US) Teleperformance, Phils., Inc.-Parañaque September 2009 to April 2010 • • • • • Efficiently processed payments for an array of digital products. Maintained up-to-date customer records in the database. Facilitated a smooth transition of inquiries to specialized departments Recommended products based on the customer's professional background or interests. Generated and managed Adobe license keys, activating new keys and deactivating non-working keys. Sales Associate Phil Plans Inc.-Makati February 2005 to December 2007 • • • • Spearheaded lead-generation initiatives and scheduled appointments. Presented comprehensive retirement, education, and memorial plans to clients. Addressed client objections with tailored solutions. Conducted thorough follow-ups to foster long-term relationships. Territory Representative The Asian Wall Street Journal-Makati July 1999 to March 2000 • Gathered key contact information for business development. • Solicited journal subscriptions and set appointments with decision-makers. • Managed follow-up communications and addressed subscription objections. Life Insurance Agent The Philippine American Life and General Insurance Company-San Juan February 1990 to June 1997 • Initiated contact with potential clients through strategic cold calling. • Conducted thorough needs analyses and provided detailed quotations. • Coordinated medical screenings for clients. • Created an insurance-focused website to expand market reach. Graphic Artist The Commission on Human Rights-Pasig December 1987 to March 1990 Skills • Microsoft Office (Word, Excel, Powerpoint) • Canva (Less than 1 year) • Google Workspace (10+ years) • Lead Generation (10+ years) • Appointment Setting (10+ years) • Telemarketing (10+ years) • Outbound Sales (10+ years) • Data entry Links https://www.16personalities.com/profiles/f71f0da1aca8a https://cert.efset.org/j9bkAG https://app.hubspot.com/academy/achievements/6dbb6gfd/en/1/gerald-custodio/inbound-sales https://assessment.tonyrobbins.com/disc-results-page/?-eid=c442eb2e351a4ffb918475ab1b20e626 Certifications and Licenses Hubspot Inside Sales Certification March 2024 to Present Hubspot Inside Sales Certification (March 2024 to Present) - The HubSpot Inside Sales Certification enhances sales skills and knowledge, focusing on the inbound sales methodology.