Gerald Custodio
Bacoor City, Cavite 4102-+63 -
Dedicated and reliable professional with a solid background in customer service and sales. Proven ability
to connect with customers and resolve issues. Seeking to contribute strong communication skills to a
dynamic team.
Personal Details
Citizenship: Filipino
Work Experience
AI Enthusiast - Creative Projects
Present
• Exploring artificial intelligence for creative work, including image generation and writing.
• Experimenting with AI tools and techniques to produce innovative content.
• Sample Project - https://tinyurl.com/Project-GC-2024
Medical Insurance Agent - freelance
PhilCare Inc.-Makati City, NCR
February 2025 to Present
Aspiring Software Bug Tester - Part-time
Test IO-Remote
March 2024 to Present
• Learning to identify and report bugs in software applications.
• Taking quizzes and tests to develop skills in testing the latest apps.
• Accessing resources and a community of testers to improve testing strategies.
B2B Account Executive
Towerstream Corporation-Work from Home
February 2023 to September 2023
• Engaged in the identification of potential customers to expand the ISP's market reach.
•
•
•
•
Researched and utilized CRM systems to generate a robust pipeline of leads.
Implemented varied lead generation strategies, including cold calling and email campaigns.
Evaluated prospective clients' budgets, needs, and purchasing authority.
Introduced ISP services and communicated product features, advantages, and pricing.
Client Partner, Advocate Radiology and Billing Inc
Access Healthcare Services Manila, Inc-Taguig
April 2019 to January 2020
• Submitted required documentation to insurance carriers for credentialing, including educational
certificates and licenses.
• Conducted regular follow-ups and tracked the credentialing status.
• Performed data entry, maintaining up-to-date records.
Pro-Active Delivery Manager, Verizon
Sykes Asia, Inc-Makati
November 2018 to March 2019
• Monitored and validated customer internet connection requests, coordinating with third-party service
providers for scheduling and document approval.
• Prepared and submitted detailed reports to management, providing transparency on the status of
internet connection setups and confirming service quality.
Customer Service Representative, The Real Yellow Pages (US)
Sykes Asia, Inc.-Muntinlupa
January 2016 to November 2018
• Updated customer profiles and managed the processing and scheduling of payments for both print and
digital advertising, including resolving discrepancies.
• Directed sales inquiries to the appropriate department.
• Reviewed and resolved disputes over advertising contracts.
Associate Technician 1, Career Education Corporation
Stefanini Phils Inc.-Pasay
November 2013 to September 2015
•
•
•
•
Maintained and updated customer records with precision in the school's database system.
Specialized in troubleshooting access issues for students and faculty.
Guided students in navigating their accounts.
Facilitated effective communication between students and instructors.
Customer Service Representative, Adobe (US)
Teleperformance, Phils., Inc.-Parañaque
September 2009 to April 2010
•
•
•
•
•
Efficiently processed payments for an array of digital products.
Maintained up-to-date customer records in the database.
Facilitated a smooth transition of inquiries to specialized departments
Recommended products based on the customer's professional background or interests.
Generated and managed Adobe license keys, activating new keys and deactivating non-working keys.
Medical Insurance Agent
PhilCare Inc.-Makati City, NCR
March 1998 to August 2009
•
•
•
•
Initiated contact with potential clients through cold calling and lead generation.
Set appointments and conducted needs analyses to recommend suitable insurance products.
Provided detailed quotations and coordinated medical screenings for clients.
Created an insurance-focused website to expand market reach.
Sales Associate
Phil Plans Inc.-Makati
February 2005 to December 2007
• Spearheaded lead-generation initiatives and scheduled appointments.
• Presented comprehensive retirement, education, and memorial plans to clients.
• Addressed client objections with tailored solutions.
• Conducted thorough follow-ups to foster long-term relationships.
Territory Representative
The Asian Wall Street Journal-Makati
July 1999 to March 2000
• Gathered key contact information for business development.
• Solicited journal subscriptions and set appointments with decision-makers.
• Managed follow-up communications and addressed subscription objections.
Life Insurance Agent
The Philippine American Life and General Insurance Company-San Juan
February 1990 to June 1997
•
•
•
•
Initiated contact with potential clients through strategic cold calling.
Conducted thorough needs analyses and provided detailed quotations.
Coordinated medical screenings for clients.
Created an insurance-focused website to expand market reach.
Graphic Artist
The Commission on Human Rights-Pasig
December 1987 to March 1990
Skills
• Microsoft Office
• Office experience
• Data entry
• Computer skills
Links
https://www.16personalities.com/profiles/f71f0da1aca8a
https://cert.efset.org/j9bkAG
https://app.hubspot.com/academy/achievements/6dbb6gfd/en/1/gerald-custodio/inbound-sales
https://assessment.tonyrobbins.com/disc-results-page/?-eid=c442eb2e351a4ffb918475ab1b20e626
Certifications and Licenses
Hubspot Inside Sales Certification
March 2024 to Present
Hubspot Inside Sales Certification (March 2024 to Present) - The HubSpot Inside Sales Certification
enhances sales skills and knowledge, focusing on the inbound sales methodology.
