GERALD BON ARCEGA
ELECTRONICS ENGINEER
EXPERIENCE
Feb 2022 - March 2024
Network Engineer
Accenture Inc
Deployed to a US telecommunications company (Verizon). I am responsible for configuring
client’s Cisco and Juniper Routers and setting up Out of Band modems for remote access
(Managed Services). Assisted (Non Managed) customers in testing continuity in the circuit
until accepted. Also handled checking VZ’s NID (Overture and Ciena) to ensure settings match
with customer equipment. Answered calls for troubleshooting, with customer’s and Field
Tech’s on site.
ABOUT ME
I’m an Electronics Engineering graduate with
experience working in a high stress workplace, able
to adapt and stay calm under pressure. Never gives
up on a situation until resolution is obtained. With
background in customer service, solar industry and
telecommunications. Currently, seeking for
Customer Service / VA jobs.
--Realista St., Ilaor Sur, Oas, Albay
linkedin.com/in/gerald-bon-arcega-
SKILLS
English Proficiency
Analytical Thinking
Willingness to learn
Written / Verbal Communication
Jun 2021 - Jan 2022
Solar Engineer & Drafter
Exactus Energy
As a Solar Engineer, I was responsible in doing roof traceout for Solar Panels using AutoCad.
Checked accuracy for generated 3D models making sure it is closest to real value. Referred to
each state's AHJ (Authority Holding Jurisdiction) for proper fire paths placement. Performed
Electrical Calculations based on the homeowner’s house load requirements and submit
completed permit package for approval.
Jul 2020 - Jan 2021
Field Network Engineer
TraceServ Inc.
Company is a subcontractor of Huawei in partnership with Globe Telecom. Deployed to
different sites within Metro Manila and surrounding areas to perform equipment upgrade /
replacement (hotswap), fiber laying, commissioning, version upgrade, power tapping and
quality check with the use of ISDP. Also performed tests to ensure that parts such as LAN
cable, fiber and SFP are working properly before the activity. Handled devices are Huawei
ATN’s.
Jul 2017 - Sept 2019
Customer Service Representative
Amaysim Philippines
Assigned to Click Energy, An Australian energy company. Handled queries relating to retailertransfer of customers, service orders such as solar meter installations, meter replacement,
meter upgrade etc. I also handled life support enquiries. Scope also includes raising issues
for process improvement.
May 2016 - Dec 2016
Customer Service Representative
Teleperformance Philippines
I was assigned to a Travel Account (Expedia Inc.). Duties include receiving calls from
customers requesting hotel reservations and providing the next best thing (alternatives).
Also to meet / exceed the set Sales quota in a day, week, and month.
EDUCATION
Computer Literacy
Customer Service
Microsoft Office
Time Management
Multitasking
Lyceum of the Philippines University
2010 - 2014
Bachelor of Science in Electronics Engineering
Adamson University
2007 - 2010
Bachelor of Science in Electronics Engineering
Bicol Regional Science High School
2007 - 2010
Secondary Education
Ronald Fabon
Team Lead / Accenture Inc
Phone:
Email :
--
Ronald M. Ong
Manager / Accenture Inc
Phone:
Email :
--
