Gerald Bautista

Gerald Bautista About Me Tagline TRUST ME, TASK ME, AND BE READY TO GET AWE Expertise Experienced Customer Service Associate and Recruiter with a demonstrated history of working in Business Process Outsourcing industry and few freelance jobs. Skilled in Management, Customer Service, Technical Support, Background Investigation, PowerPoint Presentation Design, Data Entry, Graphic Designing and Graphic Manipulation. Moreover, I am receptive, adaptable and full of great ideas. Feed me with the necessary knowledge, and I will give you outstanding output. Experience ᜀ🗛 Can speak and write using the English language 🖥 COMPUTER LITERATE ⁠— Office 2019 & Google o PowerPoint o Microsoft Word o Excel Spreadsheet o Google Sheet o Google Slide o Adobe Acrobat — Basic Graphic Designing using PowerPoint o Poster o Banner o PubMat o Logo — Photoshop o Add/Remove Background o Clipping Path — Email Management o Gmail o Outlook — Customer Service o Zendesk o Salesforce ⁠— SocMed Management o Facebook o Instagram o Twitter o LinkedIn — Video Editing o FilmoraGo o Doodle software for marketing — Basic UI/UX Design o Figma Company: Position: Duration: Industry: Nature: Bonales Communications Group (Philippines) Graphic Artist October 06, 2020 - Present Public Relation Part-Time, Freelance BCG is a PR firm that builds mutually beneficial relationships between the person running for political office and their publics. I am serving the firm as its graphic artist doing various digital artworks from a calendar, social media poster, campaign logo, and pub mat. Being their sole graphic designer, I always ensure to deliver the projects on time since most of them are being used for the webinar and social media posting. He is always beyond the extra mile in terms of delivering his services. Very professional and creative. ⁠— Pat, CEO Company: Position: Duration: Industry: Nature: DREAMLAND ESTATES (Black eXp Network, USA) Graphic Artist September 27, 2020 – November 25, 2020 Real Estate Full-Time, Freelance DreamLand Estates from the name itself is a Real Estate company wherein I worked under the supervision of two realtors. My duty primarily focused on graphic designing for their multiple campaigns. On top of graphic works, I also helped them in building groove pages; a new, yet powerful Webhosting site. In this work experienced, I greatly learned how to navigate the Trello board; a collaboration tool that organizes your projects into boards. I appreciate and thank you for all the time we have worked together and cherish the good moment shared. You have been one of the best. ⁠— Jona, VA Academic Awards 🏅 • PRIMARY (GRADE 1) Second Honorable (GRADE 6) Fifth Honorable Company: Position: Industry: Location: Personal Info 👦 I started in this company as a Customer Advisor for a renowned food delivery app service, primarily assisting American, Canadian and British customers if they have concern akin to their orders. After 17 months of being an agent, I got promoted as Subject Matter Expert dedicated to supervising agents' behaviour, including their progress. August of 2019, I got elevated for the second time by taking a new position as Recruitment Specialist; responsible in filtering applicants. Nickname: JERSH 🚼 Age: 28 @ Nationality: Filipino aᜀ Languages: ᜉᜒᜎᜒᜉᜒᜈᜓ a& ENG. ✠ Religion: Roman Catholic 💃 CONCENTRIX • Recruiter (Aug 28, 2019 – June 08, 2020) • Subject Matter Expert (Jan 29, 2018 – Aug 27, 2019) • Customer Advisor (Sept 09, 2016 – Jan 28, 2018) Call Center / IT-Enabled Services / BPO Vertex One Bldg St, Felix Huertas Rd, Sta Cruz, Manila, 1008 Height: 167.64 cm 🏋 Weight: 80 kg Bulacan, Philippines Description Company: Position: Duration: Industry: Location: SYKES Customer Service & Outbound Sales Aug 2015 - Aug 2016 (1 Year) Call Center / IT-Enabled Services / BPO Shaw Boulevard, Mandaluyong City 1552 Expressive, versatile, quickwitted, communicative, inquisitive, thoughtful, ready for fun, while on the other hand, I can be very serious. SYKES pioneered the Philippine Call Center Industry in 1997. I stayed with this company as Customer Service Representative & Outbound Sales Agent for a year serving Canadian and British customers for Virgin Mobile Canada and Virgin Media UK, two giant telecommunication networks in their respective country. I'm concerned with all aspects of the mind. Get fascinated by almost everything in the world and have a feeling as if there is not enough time to experience everything I want to see. VMC was more on discussing reasons for customer's bill overages and selling of mobile plan packages, while for VM U.K, my job was solely dedicated to hardcore selling wherein we make outbound calls to U.K folks, endorsing cable channels that they might be interested of getting. Social Profile GH3RLD --fb.com/JERSHIERALD in linkedin.com/in/JERSH instagram.com/GH3RLD twitter.com/GH3RLD jershie.wixsite.com/portfolio Company: Position: Duration: Industry: Location: CONVERGYS Technical Service Representative Jan 2015 - Apr 2015 (0.2 year) Call Center / IT-Enabled Services / BPO North Road, Santa Cruz, Manila CONVERGYS now acquired by CONCENTRIX is my first company. I worked here for roughly four months as a Technical Service Representative for COMCAST Corp., an American telecommunication business formerly considered as the biggest cable provider in the United States. My obligation was to provide technical assistance for those who are having trouble with their cable, phone and internet connection. Upselling and billing were also part of my responsibilities.