Gerald Arango De Lemos

 Gerald A. De lemos Blk 4 Lot 20 Eagle St. Rolling Meadows Subdivision, Quezon City -- Objectives To enhance my BPO professional skills in a dynamic and stable workplace. Work Experience Customer Service Representative (CSR) Gencare Support T-Mobile Alorica Philippines, Eton Centris Quezon City July 2016-Present Duties / Responsibilities Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets IT Technical Support / IT Staff LBP Service Corporation, Makati City Management Information Systems Division (MISD) Deployment: Manila International Airport Authority November 2013 – November 2015 Duties / Responsibilities Stand-by technical support Terminal 1, Terminal2, Terminal3, Terminal4. Update and post news on MIAA website. Technical support service in all terminal offices. Network Monitoring, Interbuilding, LAN connectivity, Public WI-FI (all passenger terminals). Responsible for Support and Maintenance for Printer, Fax Machines, Uninterruptible Power Supply (UPS), Perform Analysis, Diagnosis and Resolution Of Desktop Problems for End User. Install, Configure, Test, Maintain, Monitor and Troubleshoot End-User Workstations. Monitoring and Maintenance of Server Rooms. TEXNAIA operator (sending flight information). Computer Hardware and Software Installation and Maintenance. Point of Sale (POS) Monitoring of All Tenants and Concessionaires in All NAIA Terminals. Network Cabling and Internet Configuration. Installing of Wireless Network Connections. Monitoring of Flight Information Display System (FIDS). Monitoring and maintenance of Car parking system. Handling car parking incidents and coordinating with the duty officers and personnel's. Install, Configure, Calibrate, Test, Maintain, Monitor and Troubleshoot of Car Parking System Customer Service Representative (CSR) E-care Support Non-voice SPI Global Makati Branch November 2012 – 2013 Duties / Responsibilities Document necessary account information and offer solutions that benefit the customer Uphold the client policies (call handing, password, security, systems, and confidentiality etc) Analyze what the customer says they want and then match to the solution Troubleshoot products and services to best fit their needs and expectations Answer all customers email inquiries Personal Information Height: 5’10 Weight: 130lbs Age: 27 Birthday: August 18, 1987 Religion: Catholic Civil Status: Married Seminars Attended: STI Convention 06-07, 07-08 Technology Summary Operating Systems UNIX/Linux, Windows 2000/XP/Vista/7/8, Databases SQL Server 2005/2008, Microsoft Access Programming Languages SQL, HTML, HTML5, CSS, CSS3, JAVA, PHP, VISUAL BASIC, C++, TURBO C Software: MS Office, Adobe Dreamweaver, Macromedia Dreamweaver, Adobe Flash cs3/cs4/cs5, Adobe Photoshop cs3/cs4/cs5, AutoCAD 2D, Autodesk 3dsmax, Corel Draw. Educational Attainment Informatics International College Diliman Two years (ADCS) Advanced Diploma in Computer Studies- (B.S. IT) Bachelor of Science In Information Technology- STI Regalado Fairview Quezon City Two years (DIT) Diploma in Information Technology- On the job training: (MIAA) Manila International Airport Authority – MISD Tech Support References: Rufino Sanpascual Customer Sevice Representative- Dorina Arcenal Guidance Counselor Informatics Diliman- Alex Moico Head of Marketing Department Informatics Diliman- I hereby certify that all Information has been made in good faith, verified to the best of my knowledge and belief, is true and correct. _________________ Applicant Signature