Gerald Aldana

E- M A IL G.A L DA NA @ OUTL OO K.CO M SKYPE: GERALD_555 GERALD ALDANA OBJECTIVE To use my experience to set and complete goals one call at a time PROFESSIONAL EXPERIE NCE June ’14 – Present ICAPE GROUP – Telecommute /US customers Account Manager / Team Leader ▪ ▪ ▪ ▪ ▪ ▪ ▪ Presented ICAPE Group of our services to decision makers Averaged over $300,000 a year in revenue Built and managed Zoho CRM sales system Produced email campaigns to send to prospects Successfully set appointments to meet with prospects in upcoming trade shows Coordinated with US and China offices regarding inquiries and purchase orders Managed existing customers to increase sales ▪ Handled objections effectively to open doors for future opportunities Conducted conference calls for group presentations Coordinated with US and China offices regarding inquiries and purchase orders, etc Determined and generated high target leads through internet research ▪ ▪ ▪ June ’13 – June ‘14 Account Manager ▪ ▪ ▪ ▪ ▪ ▪ ▪ EZOfficeInventory – Telecommute Help customers who sign up for app or send email stating interest Generated sales over $40,000 a year in revenue Conducted online product demos with decision makers Produced customized solutions for prospects based on specific needs Obtained replies from thought out emails Created, built and managed whole CRM database through Zoho.com Planned email marketing campaigns March ’12 – Feb ‘13 Customer Relations Manager Hotel Furniture Pros – Las Vegas NV (telecommute) ▪ ▪ Created, built and managed whole CRM database through Zoho.com Called persons in Charge of hotel furniture (chief engineers, facilities managers, etc) ▪ ▪ ▪ ▪ Created mailings both in print and email to send to prospects Followed up on all calls made and regarding receiving of info sent. Explained all company services Called to set appointments Sept ‘11 – Feb ’12 Shore Solutions – Axxess Payments – Mckinley ,Taguig Sales Representative ▪ ▪ ▪ ▪ ▪ Persuaded prospects to send in credit card processing statements Cold Calling businesses in Canada Leads management and follow ups Studied Presentations / Rebuttals Conveyed value and information regarding Payment Processing Sept’07- January ‘13 Nayalink Marketing , Manila Owner , Marketing and Reselling of communications services April’07-July’07 Demetrius Financial Services- Makati Assistant Loan Officer ▪ ▪ Called prospective clients in U.S. to offer mortgage financial plans Gathered leads from various channels to prospect ▪ ▪ Studied and generated scripts and rebuttals Estimated value of property from various websites / coordinated with appraisers ▪ ▪ Gathered information from prospect to qualify for best loan program Liaised with mortgage company and lenders for prospects ▪ Calculated data regarding Rate/Programs/Options to follow up and present to prospect. August’06-Febuary’07 Magnet Info Inc. , Makati General Sales Manager ▪ ▪ ▪ ▪ ▪ ▪ ▪ Preparatory in set up of said corporation Complete technical set up of Voip system to enable long distance calling to U.S. Responsible for interviewing and hiring sales outbound agents Responsible for training new hires Managed sales team, emphasizing on various sales approach and techniques Generated scripts and rebuttals for campaign Responsible for Quality Monitoring efforts for phone and coaching/development of sales agents ▪ Personally called prospective clients to offer bank services ▪ Conducted recorded verification recordings with prospective clients ▪ Maintained database and distributions among agents August’05-January’06 Apogee contact center , Ortigas Operation/Sales manager ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Responsible for technical operations setup of Voip telephony system Interviewing and hiring sales outbound agents Managed and trained sales agents Generated scripts and rebuttals Monitored calls to create rebuttals for clients objections Worked with CRM FIVE9 systems Ensured that agents have the knowledge, skills and equipment required to carry out their function effectively and efficiently. Ensures client satisfaction on quality/customer satisfaction and service levels. Monitor schedule adherence of staff (% absenteeism, % turn-over). Rewards and disciplines employees when necessary. Analyze stats trends and formulate/implement action plans to ensure continuous improvement. May’04 –July’05 Maxcom research , Makati General manager ▪ ▪ ▪ ▪ ▪ ▪ ▪ Preparation of business plans Setup of Voip systems for international calling Oversaw and managed small staff office (7 employees) Created systems for gathering leads Created scripts for lead gathering information Qualified leads for respective clients Responsible for coordinating with client for any support and process related update and cascading these to staff ▪ Ownership of various operational and management reports IPPhone telecoms , Binondo Janurary’04 –November ‘07(part-time) manila Account Manager ▪ ▪ ▪ ▪ managed personal Voip accounts Set-up of Voip systems for clients Produce all invoices for clients Liaised with ISP providers to ensure voice quality for voip systems installed ▪ ▪ ▪ Monitored voip systems in clients location for SLA agreements coordinate with staff employees for maintenance of accounts Troubleshoot lines and systems to assure quality ▪ Consulted prospects and clients on Voip systems and set up ADDITIONAL PROFESSIO NAL ACTIVITIES April’01–October’05 BigFish Events group, Manila Freelance Video Jockey/Video artist ▪ Gathered and prepared necessary video materials for bigfish sponsors ▪ Gathering and sourcing equipments needed for event ▪ Held meetings with clients to discuss show proper ▪ Mixed Video “Live” at events Video Jockey other clients -Joey Espino Runway productions, CalCarrie modeling* -Robbie Carmona Saga Productions* -Marlboro Phillip Morris Philippines* -Forsync productions/ contact Martin Santos* SKILLS - Sales Managing, Telesales, Telemarketing, Appointment setting, - Typing 45 -55wpm, Expert in Windows. Knowledgeable on Ubuntu. - Highly proficient in Outlook, Excel, Word, OneNote - Skillful at Zoho CRM - Internet Research - Practiced in SEO and Internet Marketing EDUCATION 1994-96 City University of New York Bachelor of Commerce, Communications and Media Studies New York City, NY 1992-94 Borough of Manhattan Community College Broadcasting and Communications major New York City, NY 1986-89 Humanities high School New York City, NY BIODATA Gerald Laurence Aldana Born: Pasay City, Manila, 1969 Grew up in Manila till 1976, then Migrated in New York City Moved to Philippines in June 2000 and currently living in Manila REFERENCES Tom Torrance - CEO and President at Hotel Furniture Pros Tel:- Itay Komorovski - CEO Call4Peace Tel:- Aldous Jimenez - Business Development - Head of Call Out Team at TeleTech Tel:-