Geovani Conrady

GEOVANI CONRADY Chula Vista, CA 91911- SUMMARY With over 12 years of experience in Optometry, I have cultivated strong customer service skills, consistently delivering exceptional care. Throughout my career, I have developed the ability to engage with customers with patience and empathy, effectively addressing their needs and ensuring their satisfaction. I am passionate about creating positive experiences and building strong relationships with customers. I thrive in fast paced work environments while also ensuring attention to detail and exceeding satisfaction. Moreover, I have demonstrated expertise in liaising with diverse insurance providers, including VSP, MESC, Eyemed, and others. This includes adeptly handling insurance claims and ensuring seamless coordination between patients and insurance companies. Furthermore, I have consistently surpassed sales targets, consistently achieving an average monthly sales volume ranging from $50,000 to $80,00 EXPERIENCE Optical Manager ​ ​ ​ ​ ​ JcPenney Optical, San Diego, CA | 2024 ●​ Challenge: Took on the responsibility of managing a diverse optical team while driving operational performance.​ Action: Hired, trained, and managed optical staff, implementing training programs focused on product knowledge, customer service, and safety protocols.​ Result: Reduced staff turnover by 25%, leading to a more cohesive, motivated team and enhanced patient care. ●​ Challenge: Ensured profitability while maintaining high-quality customer service standards.​ Action: Managed inventory, tracked sales trends, and developed marketing strategies to meet business targets.​ Result: Increased monthly sales by 20% while controlling costs and improving inventory turnover. ●​ Challenge: Needed to enhance customer experience in a competitive market.​ Action: Introduced promotions and personalized service, advising customers on eyewear products based on individual needs.​ Result: Boosted customer retention by 15%, achieving a significant increase in repeat business and referrals. Sanitation Specialist ​ ​ ​ ​ Sanitize San Diego, San Diego, CA | 2021 – 2023 ●​ Challenge: Ensured comprehensive sanitation in a high-demand environment while maintaining strict hygiene protocols.​ GEOVANI CONRADY Chula Vista, CA 91911- Action: Led a team of four to disinfect hotel rooms, strictly enforcing PPE protocols to mitigate contamination risks.​ Result: Increased cleanliness standards, contributing to a 20% improvement in customer satisfaction ratings. ●​ Challenge: Managed team coordination during a high-pressure period of increased demand.​ Action: Organized daily tasks and ensured the efficient execution of sanitation procedures.​ Result: Completed 15% more rooms daily, meeting stringent cleanliness deadlines and improving client retention rates. Optician ​ ​ ​ ​ ​ Eyecare Associates, San Diego, CA | 2011 – 2020 ●​ Challenge: Managed the operations of a fast-paced, high-end optometry office, ensuring seamless patient experience amidst high demand.​ Action: Supervised daily operations, streamlined scheduling, and provided in-depth consultations for patients on lens options and coatings.​ Result: Ensured exceptional service, reducing patient wait times by 20% while maintaining a 95% satisfaction rate. ●​ Challenge: Ensured accurate billing and claim management for a diverse patient base with complex insurance needs.​ Action: Managed insurance claims and billing processes for providers like VSP and Eyemed, ensuring accuracy in coding and documentation.​ Result: Reduced claim rejections by 15%, improving revenue collection and patient satisfaction. ●​ Challenge: Ensured patients received high-quality eyewear while addressing their unique needs.​ Action: Conducted frame adjustments and quality control checks on eyewear.​ Result: Achieved a 98% customer satisfaction rate, ensuring the delivery of personalized, high-quality products. SPECIAL SKILLS ●​ Sales & Customer Service: Consistently exceeded sales targets while fostering strong customer relationships, achieving over $50,000 in monthly sales. ●​ Advanced Equipment Proficiency: Operated and maintained optometric diagnostic tools like OCT and Auto Refractor, ensuring accurate diagnoses and improved patient care. ●​ Lens Expertise: Expertly guided patients on lens selection, leading to a 10% increase in upselling premium lenses and coatings. ●​ Insurance Handling: Streamlined insurance claims processing, reducing claim errors and ensuring smooth transactions between patients and insurance providers.. ●​ Appointment Management & Technical Troubleshooting: Effectively managed appointment schedules and resolved technical issues, ensuring an efficient workflow and reduced patient wait times.