Georgina Ruttmern

GEORGINA RUTTMERN Data Entry | Administrative Support | HR Operations | Virtual Customer Service | Pharmacy Administration Accra, Ghana LinkedIn: https://www.linkedin.com/in/georgina-ruttmern-acihrm- PROFESSIONAL SUMMARY Highly organized administrative and operations professional with 20+ years of experience supporting pharmacy operations, logistics coordination, human resources, and data management. Proven ability to manage confidential records, ensure regulatory compliance, and support both on-site and remote work environments. CORE SKILLS • Data Entry & Records Management • Administrative & Virtual Office Support • Human Resource Administration • Inventory & Stock Management • Logistics & Supply Chain Coordination • Pharmacy Operations Support • Customer Service (On-site & Remote) • Microsoft Office (Word, Excel, PowerPoint) • Google Workspace • Compliance & Confidential Information Handling PROFESSIONAL EXPERIENCE General Manager Willy ‘G’ Pharmaceutical Company Limited – Accra, Ghana | 2014 – Present • Oversee daily pharmacy operations, staff supervision, and workflow optimization • Ensure compliance with healthcare regulations and internal control standards • Manage inventory, procurement, and supplier relationships • Supervise customer service operations and service quality • Handle financial oversight and operational planning • Safeguard patient and business confidentiality Logistics Coordinator Société Générale de Surveillance (SGS) – Accra, Ghana | 2004 – 2014 • Coordinated domestic and international shipments • Maintained logistics records and prepared reports for Head Office (Geneva) • Managed shipment documentation and vendor communications • Resolved delivery delays and inventory discrepancies • Improved logistics tracking efficiency Administrative / Logistics Assistant Société Générale de Surveillance (SGS) – Accra, Ghana | 1999 – 2004 • Provided administrative support and correspondence management • Performed accurate data entry and database maintenance • Organized physical and digital records • Coordinated shipments and tracked delivery status EDUCATION • • • • Master of Arts (MA), Human Resource Management - GIMPA, 2023 Bachelor of Science (BSc), Business Administration, (HR option) -GIMPA, 2014 Certificate in Administration and Management (CAM) – GIMPA, 2010 Chartered Institute of Human Resource Management (CIHRM) Associate Member (ACIHRM) – 2025 CERTIFICATIONS • Computer Applications • Pharmacy – Medicines Counter Assistant (Health Care) • Professional Development