Georgina Mendiola

GEORGINA ADRIANA - MENDIOLA TREJO - Hospitality Management Mexico City Passionate hospitality professional with a strong background in customer service. Proven ability to lead teams, cleanliness standards, and enhance guest satisfaction. EDUCATION PROFESSIONAL EXPERIENCE Formula 1 Grand Prix Mexico City CESSA UNIVERSIDAD Bachelor's Degree in Hospitality Management 2019 – 2022 Forbes Travel Guide Training 2023 LANGUAGES Spanish (Native) English (Fluent) French (Basic) Customer Service | 2018 & 2020 Provide guests with information about the event, venue, amenities, and different activities during the weekend Internship Hilton Reforma Mexico City Guest Services & Concierge | April- September 2021 Greet guests upon arrival Answering phone calls and emails Solve any issues that Guests might have before, during, or after their stay Internship Hyatt Regency Lake Tahoe January 2023- January 2024 Front Desk Agent & Guest Services/ Concierge Agent SKILLS Exceptional customer service Communication Conflict resolution Teamwork Assertiveness Proactivity Attention to detail SOFTWARE Medallia Rex Opera Hotsos Slack COURSES Direct communication with guests Make hotel reservations Greet guests upon arrival Answer the phone providing information about the hotel and local area Resolve guest complaints promptly Help guests make restaurant reservations and schedule activities Housekeeping Supervisor Assign and create tasks for daily goals Coordinate daily operations with all team members, ensuring cleanliness and Forbes standards. Active and direct communication with team members (feedback) Make decisions that involve daily operations Direct communication with the Front Desk to address any guest complaints or special requests (e.g., no feather products, pet in the room, extra amenities) Leadership skills- manage bad comments, guest requests, good and bad reviews In charge of supervising/ creating projects (“New Items Placement,” “Deep Clean Project”) Events D’Lago (Virtual) Assistant | April 2024- December 2024 Mindfulness and work balance (June 2024) Manage calendar and appointments with suppliers and clients Support meetings with clients to plan event details (layout, menu, minute by minute, mood board) Supervise the inventory of supplies and place orders Train new staff on the venue's policies, procedures, and standards. Oversee the setup of the venue before events Coordinate event staff (servers, cleaning, banquets)