Georgina Marie Buenafe

BPO Experience

• 3 yrs and 8 months as Customer Care Specialist
• 1 yr and 7 months as Inbound Sales and Collection Representative
• 1 and 5 months as Games Content Moderator

Part-time

• 5 months as call and email support representative for travel tour campaign and hotel reservation.
• 6 months as seasonal representative for telecommunication campaign which handled sales, technical support, and retention.

I've been with the BPO industry for almost 10 years now, started my journey as CSR in a well-known publishing financial company in the US, handling general services including customer care, upsell, handling technical troubleshooting, retention, and assisting customers in navigating the online platforms. As the years goes by, I went to different campaigns and I believe my skills improved, I was assigned in travel account, hotel reservation and I discovered that you can excel in something you have not yet experienced you just simply need to use your imagination, be friends with Google, read and learn the information and you will be able to sale something big.