Georgina Jones

GEORGINA JONES Boston, MA - • georgina.d -• Linkedin.com/in/georgina-jones8 Detail-oriented and resourceful administrative professional with over 6 years of experience supporting high-volume environments in legal, healthcare, insurance, and education sectors. Recognized for problem-solving, effective communication, and streamlining operations to enhance customer satisfaction. Adept at managing complex documentation, multitasking under pressure, and serving as a reliable liaison across departments. Thrives in fast-paced settings with a focus on precision and proactive support. KEY PROFICIENCIES & ATTRIBUTES INCLUDE: Administrative Support & Coordination | Client Relationship Management | Salesforce, Zendesk & Locker Dashboards | Communication | Problem-Solving | Medical & Legal Documentation | Case Management & Escalation Handling | Time Management & Prioritization | Organizational Skills | Adaptability | Training & Onboarding Support | Event & Calendar Scheduling | SharePoint & Google Workspace | De-escalation & Problem Resolution PROFESSIONAL EXPERIENCE Guild Education | Denver, CO (Remote) Member Support Specialist II November 2021 – Present • • • • • • • Deliver frontline support to learners regarding benefits, program options, technical issues, and policy navigation via inbound chat and case handling. Utilize Salesforce, Looker, and Zendesk to document inquiries, track progress, and escalate complex issues. Assist with reimbursement and funding concerns while upholding partner policy compliance. Employ de-escalation strategies to resolve sensitive learner issues and ensure a positive experience. Collaborate cross-functionally to improve learner support processes and knowledge management. Played a key role in training bay sessions and new hire onboarding initiatives. Translate intricate policy details into learner-friendly terms to support understanding and satisfaction. Progressive Insurance Company | Albany, NY (Remote) Medical Claims Representative October 2020 – November 2021 • • • • Handled over 200 injury-related claims, organizing medical documents and scheduling appointments with providers Audited billing records and submitted timely claim payments, ensuring compliance and accuracy Served as a liaison between claimants, medical providers, and internal departments Maintained documentation integrity using Claim Station and SharePoint platforms Barclay Damon LLP | Albany, NY (Hybrid) Legal Office Assistant July 2017 – October 2020 • • • • Provided high-level administrative support to a team of five litigation attorneys Drafted legal correspondence, scheduled meetings, and managed inbound communications Handled client disbursements, settlements, and financial transactions Maintained organized digital records using Imanage Share, Filesite, Excel, and Word EDUCATION & CERTIFICATIONS Bachelor of Science in Forensic Psychology The College of Saint Rose – Albany, NY | May 2019 Administrative Assistant Certificate Penn Foster Career School – Scranton, PA | September 2024 Trauma-Informed Approaches Certificate Wilmington University – Manor, DE |May 2021 - •Linkedin.com/in/georgina-jones8 •