Georgia Oboma

GEORGIA OBOMA Lagos, Nigeria. www.linkedin.com/gigi-oboma.- EDUCATION Nigeria EBONYI UNIVERSITY Bachelor Of Science (Political Scinece). EXPERIENCE WHIP AROUND Customer Success Manager • • • • • • • Provided timely and effective support to customers via phone, email, or chat, including answering questions, resolving issues, and guiding customers through the platform's features and functionalities. Assisted both new and existing customers with the onboarding process, providing extra training for new hires and customers needing help getting back on track. Helped customers set up accounts, customize inspection checklists, and provided training on using inspection forms, service programs, service tasks, and the dashboard, maintaining a 95% positive health score on Gainsight. Diagnosed and resolved technical issues that customers encountered, often working closely with the technical support team to address more complex problems. Built and maintained positive relationships with customers by providing value drops beneficial to their use of the software, understanding their needs, providing proactive support, and ensuring they derived value from the platform, reducing churn by 76%. Gathered feedback from customers about their experience with Whip Around and communicated this feedback to the product development team to help improve the platform. Managed customer accounts, including renewals, upgrades, and billing inquiries. Stayed up-to-date with new features and updates to the Whip Around platform, and effectively communicated these changes to customers through carefully curated value drop emails. FRANGIOSA FARMS Account Manager • • • • • • Remote Oct 2023 – May 2024 Remote Jan 2021 – Jun 2023 Surpassed account growth targets by expanding the account portfolio from 200 to 300 within less than two years, achieving a remarkable 50% growth rate. Met and exceeded $5,000 in monthly sales targets after bringing in major retail clients such as Brookshire Brothers, Cash Savers, and Save-A-Lot under my management. Spearheaded the introduction of an online payment platform, resulting in a 95% reduction in payment processing time and improving the reliability and trustworthiness of financial transactions, enhancing the overall efficiency of payment processes. Conducted regular follow-ups, addressing concerns promptly and maintaining a client retention rate of over 80%. Received recognition for outstanding collaboration within cross-functional teams, contributing to the success of team objectives. Actively participated in team meetings, fostering an environment of open communication and collaborative problem-solving. Nov 2020 – Dec 2021 Account Coordinator       Cultivated and maintained strong relationships with key clients, ensuring satisfaction and loyalty by being a proactive primary point of contact for client inquiries, feedback, and issue resolution. Implemented customer feedback initiatives, resulting in improved customer satisfaction scores Managed and coordinated account activities, ensuring timely and efficient delivery of products and services Facilitated client onboarding processes and provided ongoing support to enhance the overall client experience. Collaborated with internal teams, including sales, marketing, and logistics, to address client requests and ensure smooth account operations. Acted as a liaison between clients and internal stakeholders to streamline communication and resolve issues. SKILLS & INTERESTS Technical: Monday.com, 15Five, Gainsight, Salesforce, Truly, Salesloft, Fanthom, Google Suite. Non-Technical: Product Training, onboarding, customer retention, analytical thinking, problem solving, upselling, customer relationship management, email content strategy and management, sales. Interests: I enjoy being creative whether it’s through writing, making home décor pieces with gypsum or even painting, It’s my chance to unwind and dive deep into my inner Picasso or Shakespeare. I have a huge interest in setting up my NGO that will focus on tackling the housing crisis in Lagos. A bit of work but I’m determined. I love to cook. While I’m not a great cook, I love to explore and try out new recipes. My best try so far would be making pizza from scratch, for a Nigerian whose native meal has nothing to do with Pizza, I would say I did fairly good. My next try is a Gordon Ramsey standard Steak.