Georgia Eloisa Acuin

Georgia Eloisa Acuin CUSTOMER SERVICE SUPPORT VIRTUAL ASSISTANT ABOUT ME I have a strong drive to succeed and achieve my goals. I approach my work with positivity, speed, and efficiency because I am passionate about what I do, and my family is my main motivation. Their support encourages me to work hard and strive for excellence. CONTACT INFORMATION --https://www.facebook.com/GeorgiaEloisa.Acuin/ https://www.instagram.com/geeeorgi naaa_ live:3959e-bb73 https://www.linkedin.com/in/georgia-eloisa-acuin192509b0/ Blk 30, Lt 11., Regency Plain Subd., Iponan, Cagayan de Oro city EDUCATION SOCIAL MEDIA SKILLS Design (Video and Graphics) Communication/Customer Service Basic Data Analysis CUSTOMER SERVICE SKILLS Phone, Email, and Communication Time Management Empathy and Sympathy Adaptability Problem-Solving Attention to detail Chat VIRTUAL ASSISTANT SKILLS Data Entry and Product Listing Administrative Skills Expertise in Google products, Microsoft Offices and other Virtual Assistant software Multitasking Problem-Solving Organizational Skills Certificate of Agriculture Science Misamis Oriental State College of Agriculture and Technology- Bachelor of Science in Agriculture - Dairy Science Misamis Oriental State College of Agriculture and Technology- WORK EXPERIENCE Customer Service Representative Eperformax Contact Center & BPO (Online shopping site account) October 2016 - June 2019 Taking inbound/outbound calls to sellers and buyers’ inquiries about a product Assists sellers in developing product listings, processing returns and shipments, and assisting buyers in placing orders. Assists with vehicle transactions and ensures that the vendor and buyers are not defrauded. Customer Service Representative Teleperformance CDO (Telecommunications Account) February 2021 - July 2022 Handles incoming and ongoing calls relating to customers’ accounts or service inquiries and ensures they are on top of their bills to avoid service interruption. Doing basic troubleshooting if the customer experiences technical issues like network or device issues. Pitching for sales or promotion to let customer avail additional lines on their account and purchase or upgrade their devices. Assist new hires with the company’s policy, processes and how to handle phone calls Listen to their calls and give real-time feedback on what they should do and give advice to improve. Doing roleplay with the trainees. General Virtual Assistant Logistics and Supply Chain(Freelance) August 2022 - April 2024 Negotiate freight rates with carriers to secure cost effective transportation solutions. Ensure all necessary paperwork, such as bills of lading and shipping documents, is completed accurately and on time. Address and resolve any issues or challenges that may arise during the transportation process. Coordinating with the carriers and drivers, and ensuring that deliveries are made on time. REFERENCES Key Cee Delos Reyes RES Phone:- Email:- Divine Grace Castillon Customer Service Representative Phone:- Email:-