Georgette Juanillo-Galit

GEORGETTE J. GALIT 17 Jensen Street Village East Executive Homes Cainta, Rizal, Philippines 1900 Contact number/s: -; - E-mail:-/ Skype ID: georgette.juanillo OBJECTIVE To be able to acquire an open employment, willing to work in a team, good interpersonal skills, and hardworking Further, to acquire skills and complementary learning for social, intellectual, and career growth. SKILLS SUMMARY A team player that is capable of working hard and can accept responsibilities can easily adapt to any environment. Open to criticisms, suggestions and concerned with other people’s point of view. Has a well-rounded personality and regards high moral values. Also, has good intrapersonal relationship and can communicate effectively with others.  Helpdesk Support Level knowledge: o Strong Windows and MS Office Support Skills o PC troubleshooting for Windows XP, Vista, Windows 7 o Remote support (RDP, VNC, Logmein) o Understanding in networking and TCP/ IP o Experience in Active Directory o Support on Mobile Devices (iPhone, iPad, Blackberry) o Above client business service relationship  Has knowledge and training on Online IT Help Desk Software and ITIL V2 & V3.  Basic knowlegede: o Adobe Photoshop CS3 o HTML/CSS o Dreamweaver WORK EXPERIENCE Onlinejobs.ph/CG Trade Pre-Sales First Checker/Manual ASIN Searcher   First level of pre sales Amazon items checking (2000 items quota per week) Manual ASIN Search for Amazon for item verification Onlinejobs.ph/Fitlife.tv Virtual Assistant        March 2017 to Present August 2016 to March 2017 Scouting Instagram accounts Email Management Email outreach for prospect client (Mailchimp, GetResponse, and G-mail) Creating coupon codes on Shopify (Refersion, Shopify bolds) Instagram posting, update Google Drive, Docs, Sheets and Gmail maintenance Online researching and reporting Siy Cha Group of Companies IT Helpdesk Support Engineer, IT – Infrastructure Department              Respond to requests for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions and creates ticket for escalation Administer help desk software Redirect problems to appropriate resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Prepare activity reports Stay current with system information, changes and updates Communicates with end user, assigned resource/s and department head of the last action taken, status, client acknowledgments including resource schedule and documents that will ensure immediate permanent closure or effective planning and execution that will prevent recurrence of reported issues. Extra Task/s: o Modify and maintains Active Directory o Conducts regular company IT training of newly hired employees.  Brief newly hires to company’s IT policies  Train all end users on basics of all company IT related systems o Device Support for  Apple products  Blackberry phones IT Group Inc. Intern, Manage Infrastructure (M-FRA) Department      July 2011 to May 2013 October 2010 to February 2011 Undergone Information Technology Infrastructure Library (ITIL) V2 and V3 training. Data gathering, research and documentations for client projects. Perform research presentations. Re-create catalogues for the online remote help desk support software. Developed survey sheets for customers using Adobe Acrobat Pro. EDUCATIONAL BACKGROUND June 2007 to March 2011 St. Paul University, Quezon City Bachelor of Science in Information Technology June 2003 to March 2007 Cainta Catholic College High School Diploma REFERENCES Available Upon Request