George Zaki

I help product and service organizations streamline operations, project management, and product delivery. I support embracing modern work practices like Scrum, Kanban, and Lean with the help of Jira, Jira Service Management, and other Atlassian eco-system tools. I blend traditional project management with agile frameworks. Since 2015, I have also been configuring Atlassian's Jira and Jira Service Management as an Atlassian Consultant who supports digital businesses in adjusting processes and having robust tools in place for projects and product planning, development, and delivery

With Atlassian's Jira and Jira Service Management, I provide the following services: 🚀 Configure Jira workflows, permissions, projects, boards, fields, and more 🚀 Design and manage complex Jira boards for efficient project management - Scrum, Kanban, and Hybrid configurations followed by process analysis and management challenges 🚀 Design and configure custom Jira Dashboards that show KPIs, OKRs, and performance 🚀 Provide comprehensive training and team onboarding for Jira Software 🚀 Configure Jira Service Management with Customer Service Desk 🚀 Tailor Jira Workflows to meet specific business requirements and figure out optimized processes for work 🚀 Configure Tempo Timesheets, Rich Filter gadgets, Time in Status, Custom Charts for Jira and other 3rd party apps that extend Jira Software and Jira Service Management 🚀 Design and deliver training sessions about agile ways of working, agile software development and modern ITSM practices.