George Thatcher

Technical Writing roles:

• Worked in a mid to senior technical writing capacity since 2002. 15 years experience.

• Have operated a sole trader and publishing business, have written for numerous online businesses, offered consultancy services involving documentation, writing, training, transcription.

• Adept at using different and complex technical writing tools, including Author IT, Madcap Flare, RoboHelp.

• Write, edit and publish content according to different audiences.

• Ability to create content across multiple outputs (Web HTML, Web Responsive HTML, docs, pdf, ebook etc)

• Documentation scope includes:

• Product based (software applications).

• Instructional/tutorial based (eLearning, training course material).

• Procedure/process based (operational plans, instructions, disaster recovery, evacuation and emergency).

• Governance based (COBIT and ITIL methodologies, ISO).

• Reporting and Data Analysis.

• Research material, interview SME''s, to construct content.

• Familiar with different internal CMS, web portals, intranets, CRM’s, knowledge bases.

• Proficient with building website environments from scratch.

• CMS development experience includes: PHP-Fusion, WordPress, Joomla, Drupal, Grav. Currently work with PHP-Fusion, Grav and WordPress.

• CRM/ERP exposure: Microsoft Dynamic NAV, Bitrix24.

• DMS experience: including SharePoint, Documentum.

• Experience with mySQL and MSSQL database administration.

• Editing of mySQL tables, CSS files, and other configuration files for the web.

• Building instructional videos using tools: Adobe Captivate, Camtasia, Active Presenter, OpenShot (Linux).

• Software Trainer capability (Author IT, Linux distributions).

• Software Tester/QA capability.

• Data Analyst role, working with large datasets in mySQL, MSSQL and Dynamic NAV environments.

• Report writing, using MS Access, Excel, Crystal Reports.

• Manage third party suppliers (printing, tech support, foreign language translations).

• Manage media contacts, re: dissemination of press releases and articles.

Other Technical and non Technical Roles:

• Variety of Commercial support roles (FMIS – budgeting/reporting, Marketing, IT).
• ICT Systems Administration (50-100 user sites), plus onsite Field Engineer roles.
• Previous staff management experience (mentoring, performance managing etc).
• Project manage property/building contracts,
• Project manage IT SLA’s and commissioned studies.