George Patrick B. Tupas
Address: #6 Magsaysay Singcang – Airport,
Bacolod city, Neg. Occ. Philippines
Contact number: -
Email:-
Employment History:
Home Based (January 25, 2020 - April 7, 2020) Technical Support Representative - Support and customer service for an online gaming company based in Dubai.www.GTXGaming.co.uk
Home Based (June 3, 2019 up to November 15, 2019) – Customer Service
Sales Manager at www.GoSkate.com
Set targets, performance plans, and rigorous, objective standards for sales representatives.
Meet with reps one-on-one weekly to review performance, progress, and targets. [Weekly]
Deliver deep performance reviews for each individual rep once or twice per year. [Semiannually or annually]
Coach individual sales representatives one-on-one through phone work and prospecting help sessions to help them improve sales performance. [Weekly] and more.
Home Based (August 12, 2018 up to November 15, 2018)
Student Support - CoursesForSuccess
Wesbite: https://www.coursesforsuccess.com/
Home Based (October 28, 2018 up to Janury 15, 2019)
Email Support / Customer Service - eCommerce (online store)
Website: bettersnatch.com
Home Based (June 27, 2018 up to December 15, 2018)
Customer Service and Technical Support - CHAX Software Inc.
Website: www.chax.com
Home Based (SALES) May 23, 2018 – June 12, 2018)
Cold calling to business owners and offer general liability insurance.
Home Based (Lead Generation) March 1, 2018 – May 22, 2018.
Calling customers and offer an extension for the factory warranty of their vehicles.
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Teleperformance Philippines (March 1, 2014 – January. 24, 2018)
Position: Team Leader – TIME WARNER CABLE *** Now Spectrum ***
Responsibilities:
Coaching Employee - 1 on 1 , doesn't have to be all work related.
Do Root Cause Analysis on failing KPI on each agent and identify opportunities
and come up with an agreed action plan - SMART Goal (Specific, Measurable, Attainable, Realistic and Timebound).
Oversee day-to-day teams' operation and performance.
Do performance evaluation every week, monthly and quarterly.
Create a health and motivating work environment and atmosphere.
Develop a well designed and motivating evaluation program.
Identify and develop employees that has potential of becoming future leaders.
Teleperformance Philippines (October 9, 2012 – February 28, 2014)
Position: Technical Support Representative - TIME WARNER CABLE
(Technical Support with Sales)
Convergys (October 11, 2010 – March 31, 2012)
Position: Customer Service Associate – MEDIACOM (Sales)
Transcom Worldwide (November 2009 to July 2010)
Position: Customer Service Representative – SEARS Canada (Sales)/
Comcast (Tech Support)
Teletech Bacolod (November 2008 – September 2009)
Position: Technical Support Representative – BIGPOND ADSL
Educational Background:
Bachelor of Science in Nursing (2003 – 08) – Graduate
West Negros University
Bacolod city
Personal information:
Age: 34yrs. Old Sex: Male
Marital status: Single Nationality: Filipino
Date of Birth: April 19, 1986 Religion: Roman Catholic
References:
Maricon Supe
Assistant Call Center Manager, Teleperformance
Bacolod city, Philippines
Contact number:-
Jerie May Gabito
Assistant Call Center Manager, Teleperformance
Bacolod city, Philippines
Contact number:-
Meynard Hinolan
Supervisor, Teleperformance
Bacolod city, Philippines
Contact number:-
